Solved Softphone with no interface

Discussion in 'Windows' started by indy_3CX, Oct 26, 2017.

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  1. indy_3CX

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    Hi all,
    I've a problem with a client (Windows 7 Ultimate x64) and 3CX Win Software (3CXPhoneforWindows14.msi)

    I've installed the software days ago and works fine, this morning after a call user interface disappeared.
    Service is running properly (image1), if I receive a call I can answer through popup and talk, but if I've to compose UI does not appear (image2). It's so strange! Look also what happens with alt+tab image3, I can select it but can't open.

    I tried to (in order):
    - restart computer
    - uninistall and re-install, nothing changes
    - uninistall, check registry key, delete manually all 3cx folders and files, install in a different folder, nothing changes
    - use windows system restore to get back of a couple of days when software was working, nothing changes

    Anyone have an idea what I can try?
    thanks in advance
     

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  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @indy_3CX

    I believe the client is running out of the screen boundaries. Try right clicking on the icon on the taskbar and click move. Then use the arrow keys to try to bring the app within the screen limits.
     
  3. indy_3CX

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    Hi @YiannisH_3CX, it works!
    I don't know how the user can put 3cx so down outside screen... but with your tip I was able to get it back :)
    thank you very much.
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to hear the issue is resolved :)
     
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