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Solution feasibility

Discussion in '3CX Phone System - General' started by j.pilecki, Jul 7, 2011.

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  1. j.pilecki

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    Hello,

    I’m not certain I’m in the right place for that, but I would like to check if solution we are thinking about is actually possible to implement on 3CX.

    Situation:

    We are providing extended support to multiple clients, which would significantly easier after introduction of “client codes” inserted after call is made. We want to configure 3CX to generate following sequence:

    1) Incoming external call
    2) 3CX “Digital receptionist” plays message
    3) Caller enters 4-digits long client code
    4) Custom functionality is executed – call to external Db/process – returns decisions
    5) Depending on result:
    5a) Second stage “Digital receptionist” (also with multiple choices)
    5b) Redirection to support 1-st group
    5c) Redirection to support 2-nd group

    (Schemat of that can be found in attachment picture below.)

    Problem in this approach lies in points “3” and “4” – it is easy to make simple digital receptionist, but we would like to use longer client code in form of string. Moreover, we would like to move decision functionality outside of ‘3CS’ – to already present system.

    My questions:

    1. It is possible in 3CX?
    2. How to do it? (I’m not asking about minute details here - I’m hoping You will be able to point me in right direction)

    Sincerely,
    Jakub Pilecki
     

    Attached Files:

  2. KerryG

    KerryG Active Member

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    You cannot do that in the core 3CX system but you can do it using the Voice Application Designer.
     
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