[SOLVED] BLF SUBSCRIBE Rejected

Discussion in '3CX Phone System - General' started by tomtom2770, Apr 2, 2017.

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  1. tomtom2770

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    Hello everybody,
    I am quite new to 3CX Software and was trying to set up two Snom D765 phones via provisioning. Everything works fine, beside the BLF feature. There are simply no lights which light up when one phone/extension is in a call or so. I checked whether my Software was running right so I installed the Windows Client and there I could see the green and yellow BLFs. Long story short... I dived into my SIP Log on the phones and found something strange but do not know what it means:
    Code:
    Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.169 (713 bytes):
    
    SUBSCRIBE sip:999@192.168.198.32:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.198.27:45848;branch=z9hG4bK-z32c72cshww0;rport
    From: <sip:001@192.168.198.32:5060>;tag=2eak4v2ypf
    To: <sip:999@192.168.198.32:5060>
    Call-ID: 3134393131373031313239323035-f0kzv8gdvcup
    CSeq: 1 SUBSCRIBE
    Max-Forwards: 70
    User-Agent: snomD765/8.9.3.57
    Contact: <sip:001@192.168.198.27:45848;line=9rzdygsz>;reg-id=1
    Event: message-summary
    Accept: application/simple-message-summary
    Proxy-Authorization: Digest username="001",realm="3CXPhoneSystem",nonce="414d535c0ef2043f86:118e195bc34556656e353e0703e4356b",uri="sip:999@192.168.198.32:5060",response="2d091c2327b1b48e263140d8a7f68669",algorithm=MD5
    Expires: 900
    Content-Length: 0
    
    Received from Udp:192.168.198.32:5060 on Udp:192.168.198.27:45848 at Apr 2 23:55:12.170 (656 bytes):
    
    NOTIFY sip:001@192.168.198.27:45848;line=9rzdygsz SIP/2.0
    Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---0178682ef219ed7f;rport
    Max-Forwards: 70
    Contact: <sip:999@192.168.198.32:5060>
    To: <sip:001@192.168.198.27:45848;line=9rzdygsz>
    From: <sip:999@192.168.198.32:5060>;tag=e734b23d
    Call-ID: nXWVcjvNzWUHcbcR0OcZ6A..
    CSeq: 1 NOTIFY
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/simple-message-summary
    Supported: replaces
    User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293)
    Event: message-summary
    Content-Length: 42
    
    Messages-Waiting: no
    voice-message: 0/0
    Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.177 (311 bytes):
    
    SIP/2.0 200 Ok
    Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---0178682ef219ed7f;rport=5060
    From: <sip:999@192.168.198.32:5060>;tag=e734b23d
    To: <sip:001@192.168.198.27:45848;line=9rzdygsz>
    Call-ID: nXWVcjvNzWUHcbcR0OcZ6A..
    CSeq: 1 NOTIFY
    User-Agent: snomD765/8.9.3.57
    Content-Length: 0
    
    Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.181 (697 bytes):
    
    SUBSCRIBE sip:000@192.168.198.32:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.198.27:45848;branch=z9hG4bK-358v74b7fgo4;rport
    From: <sip:001@192.168.198.32:5060>;tag=l3yk8dpgkr
    To: <sip:000@192.168.198.32:5060>
    Call-ID: 3134393131373031313239363731-r4ho0tjpvtkg
    CSeq: 1 SUBSCRIBE
    Max-Forwards: 70
    User-Agent: snomD765/8.9.3.57
    Contact: <sip:001@192.168.198.27:45848;line=9rzdygsz>;reg-id=1
    Event: dialog
    Accept: application/dialog-info+xml
    Proxy-Authorization: Digest username="001",realm="3CXPhoneSystem",nonce="414d535c0ef2043f86:118e195bc34556656e353e0703e4356b",uri="sip:000@192.168.198.32:5060",response="f53664daa3532e94a4b176c8281361f5",algorithm=MD5
    Expires: 900
    Content-Length: 0
    
    Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.184 (699 bytes):
    
    SUBSCRIBE sip:002@192.168.198.32:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.198.27:45848;branch=z9hG4bK-7iney3nm389d;rport
    From: <sip:001@192.168.198.32:5060>;tag=9xnphupkg2
    To: <sip:002@192.168.198.32:5060>
    Call-ID: 313439313137303131323130303732-g1nph0txio3q
    CSeq: 1 SUBSCRIBE
    Max-Forwards: 70
    User-Agent: snomD765/8.9.3.57
    Contact: <sip:001@192.168.198.27:45848;line=9rzdygsz>;reg-id=1
    Event: dialog
    Accept: application/dialog-info+xml
    Proxy-Authorization: Digest username="001",realm="3CXPhoneSystem",nonce="414d535c0ef2043f86:118e195bc34556656e353e0703e4356b",uri="sip:002@192.168.198.32:5060",response="b09d5fa459f785a6536028b5c34ec718",algorithm=MD5
    Expires: 900
    Content-Length: 0
    
    Received from Udp:192.168.198.32:5060 on Udp:192.168.198.27:45848 at Apr 2 23:55:12.185 (390 bytes):
    
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 192.168.198.27:45848;branch=z9hG4bK-z32c72cshww0;rport=45848
    Contact: <sip:999@192.168.198.32:5060>
    To: <sip:999@192.168.198.32:5060>;tag=2662de49
    From: <sip:001@192.168.198.32:5060>;tag=2eak4v2ypf
    Call-ID: 3134393131373031313239323035-f0kzv8gdvcup
    CSeq: 1 SUBSCRIBE
    Expires: 900
    User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293)
    Content-Length: 0
    
    Received from Udp:192.168.198.32:5060 on Udp:192.168.198.27:45848 at Apr 2 23:55:12.211 (599 bytes):
    
    NOTIFY sip:001@192.168.198.27:45848;line=9rzdygsz SIP/2.0
    Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---3e2df20da2648447;rport
    Max-Forwards: 70
    Contact: <sip:999@192.168.198.32:5060>
    To: <sip:001@192.168.198.32:5060>;tag=2eak4v2ypf
    From: <sip:999@192.168.198.32:5060>;tag=2662de49
    Call-ID: 3134393131373031313239323035-f0kzv8gdvcup
    CSeq: 2 NOTIFY
    Content-Type: application/simple-message-summary
    User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293)
    Subscription-State: active;expires=900
    Event: message-summary
    Content-Length: 42
    
    Messages-Waiting: no
    voice-message: 0/0
    Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.219 (328 bytes):
    
    SIP/2.0 200 Ok
    Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---3e2df20da2648447;rport=5060
    From: <sip:999@192.168.198.32:5060>;tag=2662de49
    To: <sip:001@192.168.198.32:5060>;tag=2eak4v2ypf
    Call-ID: 3134393131373031313239323035-f0kzv8gdvcup
    CSeq: 2 NOTIFY
    User-Agent: snomD765/8.9.3.57
    Content-Length: 0
    
    Received from Udp:192.168.198.32:5060 on Udp:192.168.198.27:45848 at Apr 2 23:55:12.246 (505 bytes):
    
    NOTIFY sip:001@192.168.198.27:45848;line=9rzdygsz SIP/2.0
    Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---5203002e772dcd4e;rport
    Max-Forwards: 70
    Contact: <sip:000@192.168.198.32:5060>
    To: <sip:001@192.168.198.32:5060>;tag=l3yk8dpgkr
    From: <sip:000@192.168.198.32:5060>;tag=941ddb2e
    Call-ID: 3134393131373031313239363731-r4ho0tjpvtkg
    CSeq: 2 NOTIFY
    User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293)
    Subscription-State: terminated;reason=rejected
    Event: dialog
    Content-Length: 0
    
    Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.254 (328 bytes):
    
    SIP/2.0 200 Ok
    Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---5203002e772dcd4e;rport=5060
    From: <sip:000@192.168.198.32:5060>;tag=941ddb2e
    To: <sip:001@192.168.198.32:5060>;tag=l3yk8dpgkr
    Call-ID: 3134393131373031313239363731-r4ho0tjpvtkg
    CSeq: 2 NOTIFY
    User-Agent: snomD765/8.9.3.57
    Content-Length: 0
    
    Received from Udp:192.168.198.32:5060 on Udp:192.168.198.27:45848 at Apr 2 23:55:12.255 (507 bytes):
    
    NOTIFY sip:001@192.168.198.27:45848;line=9rzdygsz SIP/2.0
    Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---9361dd5d9964c63a;rport
    Max-Forwards: 70
    Contact: <sip:002@192.168.198.32:5060>
    To: <sip:001@192.168.198.32:5060>;tag=9xnphupkg2
    From: <sip:002@192.168.198.32:5060>;tag=cf02ba1d
    Call-ID: 313439313137303131323130303732-g1nph0txio3q
    CSeq: 2 NOTIFY
    User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293)
    Subscription-State: terminated;reason=rejected
    Event: dialog
    Content-Length: 0
    The last log and the third to last log message, saying :Subscription-State: terminated;reason=rejected
    Can anyone guess what the problem is or what I did wrong?
    Thanks in advanced!
     
  2. tomtom2770

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    The firmware version of both phones is: 8.9.3.57
     
  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @tomtom2770

    Can you please let us know what PBX license are you running? Is it the free PBX or a commercial license?
     
  4. tomtom2770

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    @YiannisH_3CX
    The following is listed in my Consumer Portal:
    Product
    3CX PBX Edition
    Version
    15.0
    Licensing
    8 Sim.Calls, 0 G.729
     
    #4 tomtom2770, Apr 3, 2017
    Last edited: Apr 3, 2017
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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  6. tomtom2770

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    Ahh, thank you very much!
    Is there another way to test this feature before buying a license?
     
  7. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    No i am afraid you need to have a commercial license for this feature to work
     
  8. tomtom2770

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    Thanks a lot. We will consider to buy a license, but until yesterday I thought the software and/or hardware is not interoperable.
     
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