Looking through all the documetation, the various PDF's and online resources, the only references I can see to picking up calls from another extension is by dialing *20*extensionnumber. Is it possible to do the following... # Pickup a call from the 3CX Assistant ?. # Have a BLF setup on a handset, and press the button associated with it to pick it up ?. ... thanks. p.s. as I have paid support I'm not certain if I should ask these sorts of questions here, or create an official support ticket for them ?.