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Solved: Error accessing voicemail from IVR

Discussion in '3CX Phone System - General' started by Eurylink, Aug 26, 2010.

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  1. Eurylink

    Eurylink New Member

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    We have a 3CX v.9 SP1 Installed with language set to IT. I found that we cannot log in voicemail menu calling an external number with IVR because system didn't accept any input or number extension.

    Tx
     
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  2. leejor

    leejor Well-Known Member

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    Re: Error accessing voicemail from IVR

    Is it not even asking for the input OR is it asking, but not responding to your input?
     
  3. Eurylink

    Eurylink New Member

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    Re: Error accessing voicemail from IVR

    It ask me only for input extension number but if we input the extension it continue to ask.... It doesn't ask for pin.
     
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  4. MichaelB

    MichaelB Member
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    Re: Error accessing voicemail from IVR

    Hi, did you upgrade to SP2?
    Also when you reach voice-mail and you put the extension number at the end you are putting the sign # (222#) Correct?
    OR you are just putting the Extension? (222)

    Thanks
     
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  5. Eurylink

    Eurylink New Member

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    Re: Error accessing voicemail from IVR

    3CX v.9 SP2. There is no difference even if i put # after the extension number. The system continue to ask for extension number for 3 times then say "thank you" and close the call.....
    Can you confirm that you can access to voicemail with v.9 SP2 ? Maybe is only my isolated problem ?
     
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  6. MichaelB

    MichaelB Member
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    Re: Error accessing voicemail from IVR

    Hi, I can confirm that this works. I tested on all languages not only Italian. Can you send us your backup to mb@3cx.com, so I can check it out and replicate this in house.
    Thanks and Regards
     
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  7. MichaelB

    MichaelB Member
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    Re: Error accessing voicemail from IVR

    Just open the LoginVmail.vxml file - and search for this field:

    <field name="ext_number_field">
    <grammar>#|[0-9|*]{3-3}</grammar>
    <prompt bargein="true" timeout="10s">
    <!--audio src="GetPrompt.aspx?id=EMPTY" /-->
    </prompt>
    <filled>

    and change {3-3} to {2-2} -

    In your case this should be like this -

    <field name="ext_number_field">
    <grammar>#|[0-9|*]{2-2}</grammar>
    <prompt bargein="true" timeout="10s">
    <!--audio src="GetPrompt.aspx?id=EMPTY" /-->
    </prompt>
    <filled>

    Thanks
     
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  8. Eurylink

    Eurylink New Member

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    Perfect ! this solve the issue.

    Tx for your help.
     
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