[Solved] Outgoing Call Not Acceptable

Discussion in '3CX Phone System - General' started by TSlocum, Mar 11, 2014.

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  1. TSlocum

    TSlocum New Member

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    I have outbound rules for 7, 10, and 11 digit numbers. Sometimes when I try to make a call to a number with 10 digits, it doesn't work unless I dial 1 first. For example, an 800 number. Is there something I can do to fix this, other than needing to dial 1?

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    Code:
    11-Mar-2014 09:59:40.480    Leg L:29.1[Extn] is terminated: Cause: BYE from PBX
    11-Mar-2014 09:59:40.429    [CM503020]: Call(C:29): Normal call termination. Call originator: Extn:1051. Reason: Terminated
    11-Mar-2014 09:59:40.429    L:29.1[Extn] failed to reach Line:10000>>8664340212, reason Not Acceptable HereReason Unknown
    11-Mar-2014 09:59:40.429    Call to T:Line:10000>>8664340212@[Dev:sip:10000@10.11.226.253:5060] from L:29.1[Extn] failed, cause: Cause: 406 Not Acceptable/INVITE from 10.11.226.253:5060
    11-Mar-2014 09:59:40.317    [CM503025]: Call(C:29): Calling T:Line:10000>>8664340212@[Dev:sip:10000@10.11.226.253:5060] for L:29.1[Extn]
    11-Mar-2014 09:59:40.267    [CM503027]: Call(C:29): From: Extn:1051 ("Tyler" <sip:1051@10.11.226.247:5060>)  to  T:Line:10000>>8664340212@[Dev:sip:10000@10.11.226.253:5060]
    11-Mar-2014 09:59:40.267    [CM503004]: Call(C:29): Route 1: from L:29.1[Extn] to T:Line:10000>>8664340212@[Dev:sip:10000@10.11.226.253:5060]
    11-Mar-2014 09:59:40.267    Call(C:29): Call from Extn:1051 to 8664340212 matches outbound rule 'Patton Outbound Rule 10 Digits'
    11-Mar-2014 09:59:40.265    [CM503001]: Call(C:29): Incoming call from Extn:1051 to <sip:8664340212@10.11.226.247:5060>
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Re: Outgoing Call Not Acceptable

    if you need to dial 800xxxxxxx [10 digits] to reach 1800xxxxxxx through the "trunk" YYY
    then
    add new outbound rule
    it should be:
    prefix - 800
    length of dialed number - 10
    remove "0" digits
    prepend - 1
    YYY as a route

    move it to the top of the list of outbound rules
    PBX will add 1 and will pass 800nnnnnnn as 1800nnnnnnn to the "trunk" YYY
    other numbers which are 10 digits long and not started with 800 will be routed as is by your existing rule for 10 digits.

    Regards
     
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  3. netswork

    netswork Active Member

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    Re: Outgoing Call Not Acceptable

    What type of service do you have on that patton? A PRI? Generally the provider needs the 1, unlike a cell phone. For 10 digit dialing i generally prepend a 1.
     
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  4. TSlocum

    TSlocum New Member

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    Re: Outgoing Call Not Acceptable

    Thanks to both of you. I just edited my 10 digit rule to prepend 1.
     
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