Solved **Solved ** snom 760 provisioning failure :-(

Discussion in '3CX Phone System - General' started by mindsuk, Oct 2, 2017.

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  1. mindsuk

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    Hi all!

    It´s frustrating! I´ve got an Snom 760 phone, but I don´t get the phone running. The phone wasn't display at the System Management Console, so I tried to provision it manually.

    After I´d copy the provision link at the phone web UI, the phone boots. I see the extension at the display, but it doesn't´t register to the 3CX!?

    Please help me with it! Please have a look at my screenshots..

    I have a new Debian version of 3CX running. I tried different Snom firmware files too, but without luck!

    Greetings Tino
     

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  2. GiannosC_3CX

    GiannosC_3CX Guest

  3. mindsuk

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    Hi GiannosC_3CX!

    I´ve got an local 3CX system running!

    Okay, now I load the firmware snom760-SIP 8.9.3.66 on my phone. I did a hard reset, but the phone is still not displaying at the 3CX web management console "marked in Bold"! I couldn't see the phone there..

    Please help!

    By the way...is this a special 3CX firmware file? I´m asking because I couldn't change the settings url manually!? There ist a url but it´s greyed out!?

    https://xxxxxx.3cx.de:65001/rps/cfg{mac}
     
    #3 mindsuk, Oct 4, 2017
    Last edited: Oct 4, 2017
  4. GiannosC_3CX

    GiannosC_3CX Guest

  5. mindsuk

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    Hi GiannosC_3CX,

    no I didn't! I don´t know how to do this via RPS..
     
  6. mindsuk

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    I really don‘t know whats wrong..the phone was running well with Askozia PBX
     
  7. mindsuk

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    Hi!

    Ok, now I´m a little step further. After I tried to provisioning via RPS (without luck), I could change the provisioning link in the phone webUI to the local IP Adress of my 3cx system. I login with the extension number and the voicemail PIN, the phone display has now the 3cx theme to show, but I get a new SIP identity status "25@192.168.178.111:5062: Registration failed".

    Please help!
     

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  8. mindsuk

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    I did a hard reset of my nom 760 again and tried it again via RPS. Now I get the message, that my Internet IP Adress has been blacklisted for 1800 sec. :(
     

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  9. GiannosC_3CX

    GiannosC_3CX Guest

    hi mindsuk,

    I have sent you a P.M. Please check your inbox.
     
  10. mindsuk

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    Dear Giannos,

    today, as I get home from work, my snom 760 is unregistered again. I tried a hardreset and rewrite the provisiion link in the web gui of the phone again. the phone boots up and did a firmwareupdate (it´s strange, because I had the latest firmware 8.9.3.66 on it at this time). After firmware install and reboot I could see, that the phone was provisioned, but it´s still not registered !?

    Could you please help?
     

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  11. GiannosC_3CX

    GiannosC_3CX Guest

    Hi mindsuk,

    Please check if the ip phone is blacklisted on the management console and let us know.
     
  12. mindsuk

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    Hi,

    I checked it. No, it isn´t!
     

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  13. GiannosC_3CX

    GiannosC_3CX Guest

    Hi,

    I have sent you a PM.
     
  14. mindsuk

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    Thanks a lot to Giannos! The problem was the port 5062 which was not included into the iptables so the iptables (firewall) drop the registration between the ip phone and the system.
     
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