SOLVED: Unable to make outbound calls Cisco 7961

Discussion in '3CX Phone System - General' started by Hornett, Mar 11, 2017.

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  1. Hornett

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    New install, using a Cisco 7961G. All working fine for inbound using Babytel as a provider, but outbound, does not work at all.

    I have several outbound call rules, all based on the FAQ found in the guide, but it still seems as though the system will try to dial the number on first key press. EG... when dialing 5197051234 it trys to place a call to "5"

    This is despite outbound rules that route both 7 and 10 digit dials to the SIP trunk.

    Could use any suggestions...

    Log from a call attempt

    03/11/2017 6:43:07 AM - [CM503001]: Call(C:27): Incoming call from Extn:100 to <sip:8@192.168.1.6:5060>
    03/11/2017 6:42:58 AM - Leg L:26.1[Extn:100] is terminated: Cause: BYE from PBX
    03/11/2017 6:42:58 AM - [CM503020]: Call(C:26): Normal call termination. Call originator: Extn:100. Reason: Not found
    03/11/2017 6:42:58 AM - [CM503014]: Call(C:26): No known route from Extn:100 to target: <sip:5@192.168.1.6:5060>
    03/11/2017 6:42:58 AM - Call(C:26): from Extn:100 to 5 doesn't match any outbound rule. No outbound rule could be selected.
    03/11/2017 6:42:58 AM - [Flow] Target endpoint for 5 can not be built!
    03/11/2017 6:42:58 AM - [CM503010]: Call(C:26): Making route(s) from Extn:100 to <sip:5@192.168.1.6:5060>
    03/11/2017 6:42:58 AM - [CM505001]: Endpoint Extn:100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7961G/8.5.3] PBX contact: [sip:100@192.168.1.6:5060;transport=TCP]
    03/11/2017 6:42:58 AM - [CM500002]: Call(C:26): Info on incoming INVITE from Extn:100: Invite-IN Recv Req INVITE from 192.168.1.80:17398 tid=047772ed Call-ID=0024c4be-2be3005d-e26fe5ab-ba54f661@192.168.1.80: INVITE sip:5@192.168.1.6;user=phone SIP/2.0 Via: SIP/2.0/TCP 192.168.1.80:17398;branch=z9hG4bK047772ed Max-Forwards: 70
     
  2. Hornett

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    More log info... trying an outbound call from an Android mobile client....


    03/11/2017 7:46:55 AM - Leg L:11.1[Extn:200] is terminated: Cause: BYE from PBX
    03/11/2017 7:46:55 AM - [CM503020]: Call(C:11): Normal call termination. Call originator: Extn:200. Reason: Forbidden
    03/11/2017 7:46:55 AM - L:11.1[Extn:200] failed to reach Line:10000>>4163668381, reason Forbidden
    03/11/2017 7:46:55 AM - Leg L:11.2[Line:10000>>4163668381] is terminated: Cause: 403 Forbidden/INVITE from 198.38.7.36:5065
    03/11/2017 7:46:55 AM - Call to T:Line:10000>>4163668381@[Dev:sip:14168607567@sip.babytel.ca:5060] from L:11.1[Extn:200] failed, cause: Cause: 403 Forbidden/INVITE from 198.38.7.36:5065
    03/11/2017 7:46:55 AM - [CM503003]: Call(C:11): Call to <sip:4163668381@sip.babytel.ca:5060> has failed; Cause: 403 Forbidden/INVITE from 198.38.7.36:5065
    03/11/2017 7:46:55 AM - [CM503025]: Call(C:11): Calling T:Line:10000>>4163668381@[Dev:sip:14168607567@sip.babytel.ca:5060] for L:11.1[Extn:200]
     
  3. Hornett

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    Ok, solved the first issue... bad outbound callerID ...still having issues with the Cisco7961.... see below

    03/11/2017 8:05:58 AM - Leg L:19.1[Extn:100] is terminated: Cause: BYE from PBX
    03/11/2017 8:05:57 AM - [CM503020]: Call(C:19): Normal call termination. Call originator: Extn:100. Reason: Terminated
    03/11/2017 8:05:57 AM - L:19.1[Extn:100] failed to reach Line:10000>>4, reason Not Acceptable HereReason Unknown
    03/11/2017 8:05:57 AM - Leg L:19.2[Line:10000>>4] is terminated: Cause: 400 Bad request/INVITE from 198.38.7.36:5065
    03/11/2017 8:05:57 AM - Call to T:Line:10000>>4@[Dev:sip:14168607567@sip.babytel.ca:5060] from L:19.1[Extn:100] failed, cause: Cause: 400 Bad request/INVITE from 198.38.7.36:5065
     
  4. Hornett

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    for future reference... problem solved

    After much troubleshooting/searching. Turns out the Cisco7961 requires a "Cisco_dialplan.xm" else the inter-digit dialing timout is 0 seconds, and the phone will effectively try to dial on a single digit each time.
     
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