Some phones not transfering call

Discussion in '3CX Phone System - General' started by andykeen, Sep 24, 2011.

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  1. andykeen

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    Hi All.

    Hope this is a simple one.

    We have a 3cx system with 4 phones.

    2 of the phones are the cheapo - Grandstream Budgetone 201 and the other 2 are Grandstream GXP 2100

    Here’s the thing - I receive an incoming call and I answer on a Budgetone 201 extension I can transfer the call to another Budgetone 201 and/or I can transfer to a GXP2100 no problem.

    However if I receive the incoming call (or an internal call) on a GXP2100 I cannot transfer it to another phone - either a Budgetone 201 or a GXP2100. I can successfully place the call on hold on the GXP2100 and the other extension or caller can hear the music on hold and I can dial an extension, but it will not connect.

    Does anyone have any ideas here please?
    Thanks you
    Andy Keen.
     
  2. leejor

    leejor Well-Known Member

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    How are you actually doing the transfer? The buttons on some phones can have functions changed in the settings and may not be performing the function as labelled.
     
  3. andykeen

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    Answered my own question with some digging - if anyone interested check-out

    http: //www.3cx.com/blog/voip-howto/attended-transfer-grandstream/ - NOT AVAILABLE - UNSUPPORTED MODEL
     
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