Some time unable to answer incoming calls via PUSH

Discussion in 'Android' started by mobilowa, Mar 14, 2018.

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  1. mobilowa

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    Mobile clients rings
    When the call gets answered
    Android client goes to "Register Failed" with Green Presence indicator - Completely makes no sense

    It happens in both in office and out of office mode

    Caller hears continuous ringing and calls gets afterwards to voice mail.
    Mobile client needs needs to be registered manually before receive further calls

    This needs to be fixed by development team.
    Android client is very unstable.
    Missing lot of important calls :(

    I use Skype for Business 2015, with Android Push. each time works perfect on same device

    See the attach screenshot.
    If you need verbose logs update here
     

    Attached Files:

  2. Marios Neophytou

    Marios Neophytou Support Team
    Staff Member 3CX Support

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    Hello @mobilowa,

    Please reproduce the problem in verbose logs mode and send immediately a log file via PM or through Settings > Advanced Settings > Send Log Report.

    We will get back to you as soon as the logs been analysed

    Thank you
     
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  3. mobilowa

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    Sent logs to andoid@3cx.com
    With Email title of "Receive Incoming Call Issues with PUSH"

    Please investigate and fix this issue
    This happens several time and I miss lot of important calls
     
  4. Marios Neophytou

    Marios Neophytou Support Team
    Staff Member 3CX Support

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    Can you please update to the latest version (15.5.293) and see if the issue still appear?
    We have released updates yesterday that contains some fixes related to PUSH
    and it might fix your issue.

    Thank you
     
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  5. mobilowa

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    Same issue with current version as well 15.5.293

    I submitted log gain with from current version with title of "Unable to Answer Incoming via PUSH"
    Sent logs to andoid@3cx.com

    Please kindly investigate and fix this issue with developer team
     
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