Someone Dials Emergency Number - Separate from Admin Notifications

Discussion in 'Ideas' started by Thiek, Dec 5, 2017.

Someone Dials Emergency Number - Separate from Admin Notifications 5 5 1votes
5/5, 1 vote

  1. Thiek

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    When someone dials an emergency number in the USA, 911, we would want this notification to go to a certain group of people at the site 3CX is installed, such as Loss Prevention and the Receptionist. Now they can not only address the emergency but they know EMS will arrive soon and can greet them at the door. Currently, this message will go to the people doing the administration work on the system who are not located at the facility where 3CX is installed, they are in another state/time zone. We could add LP and the Receptionist(s) to the Email Notification distribution list but then they will receive notifications pertaining to new updates, failed trunks, etc. Not good!
     
  2. Brad Allison

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    911 alerts should be separate from admin alerts.