- Joined
- Oct 14, 2011
- Messages
- 6
- Reaction score
- 0
hi there
somethings that amaze me and maybe we should have looked deeper before purchasing, but buyers beware, i cant believe nobody else has mentioned this.
- we have 4 call operators and bought the 4 line version, and call centre option, hoping that if 5 calls came in then as we have 4 lines 1 call would simply go into a queue until a line was free, instead the stupud system tells our CUSTOMERS on the phone "you have exceeded your license" and cuts them off! This is just INCREDIBLE that the phone system cuts off our customers, does it really do this or have i set something up wrong, its hardly the customers fault we have run out of licenses and its quite easy for a business to grow beyond its licenses, the system should allow 4 simultaneous CALLS where 4 people are talking not treat people in a queue as a line, very annoyed at this, so beware everyone, we have been using it 2 days and now already looking for alternative systems :-( which is a shame as there are some great features
- internal VOIP calls form our staff to our staff use up our lines, so calling each other thats 2 of our 4 lines gone, come on 3cx this isn't really a line usage as such is it, its just an internal voip call.... thats jsut crazy, again, is this a bug or does it really work like this?
Really quite disappointed by all this, as on the tin it says 4 simultanious calls and to us that was our 4 call ops on the phone, with the potential for other customers ot be in a queue until a line was free, not the system to cut our customers off.
thoughts?
ta
Darren
somethings that amaze me and maybe we should have looked deeper before purchasing, but buyers beware, i cant believe nobody else has mentioned this.
- we have 4 call operators and bought the 4 line version, and call centre option, hoping that if 5 calls came in then as we have 4 lines 1 call would simply go into a queue until a line was free, instead the stupud system tells our CUSTOMERS on the phone "you have exceeded your license" and cuts them off! This is just INCREDIBLE that the phone system cuts off our customers, does it really do this or have i set something up wrong, its hardly the customers fault we have run out of licenses and its quite easy for a business to grow beyond its licenses, the system should allow 4 simultaneous CALLS where 4 people are talking not treat people in a queue as a line, very annoyed at this, so beware everyone, we have been using it 2 days and now already looking for alternative systems :-( which is a shame as there are some great features
- internal VOIP calls form our staff to our staff use up our lines, so calling each other thats 2 of our 4 lines gone, come on 3cx this isn't really a line usage as such is it, its just an internal voip call.... thats jsut crazy, again, is this a bug or does it really work like this?
Really quite disappointed by all this, as on the tin it says 4 simultanious calls and to us that was our 4 call ops on the phone, with the potential for other customers ot be in a queue until a line was free, not the system to cut our customers off.
thoughts?
ta
Darren