sometimes calls do not go out

Discussion in '3CX Phone System - General' started by abelaguilar, Jan 16, 2008.

  1. abelaguilar

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    HellO:

    This is scary. we have gone live with 3cx using the patton 4118 wit 4 pstn lives coming in using polycom 501 phones. sometimes I have to dial a number many times before 3cx lets the call go out. Wondering if someone cal help me with this.

    This also happends when dialing out 800 numbers as well. Here is the log:

    16:11:55.211 CallCtrl::eek:nLegConnected :[CM503007]: Call(156): Device joined: sip:10000@192.168.0.105:5060
    16:11:55.211 CallCtrl::eek:nLegConnected :[CM503007]: Call(156): Device joined: sip:102@192.168.0.13:5060
    16:11:51.915 Line::printEndpointInfo :[CM505002]: Gateway:[patton] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4118 4JS4JO EUI MxSF v3.2.8.45 00A0BA0350F7 R3.21 2007-05-14 H323 SIP FXS FXO] Transport: [sip:192.168.0.102:5060]
    16:11:51.790 CallCtrl::eek:nSelectRouteReq :[CM503004]: Call(156): Calling: PSTNline:10000@[Dev:sip:10000@192.168.0.105:5060, Dev:sip:10001@192.168.0.105:5060, Dev:sip:10002@192.168.0.105:5060, Dev:sip:10003@192.168.0.105:5060]
    16:11:51.727 CallCtrl::eek:nIncomingCall :[CM503001]: Call(156): Incoming call from Ext.102 to [sip:917068468762@192.168.0.102;user=phone]
     
  2. abelaguilar

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    anyone have any suggestions on this. I'm having to switch our phones to the old system becuase some called go out and others I get the operator stating Please check your number and try again.
     
  3. SY

    SY Well-Known Member
    3CX Support

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    3CX isn't a reason if "Operator stating Please check your number and try again".
    Change a log settings to "verbose" then restart PBX(3CX Phone System service).

    Log messages(server status page) will provide more information.

    Thanks
     
  4. abelaguilar

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    ok here is my verbose log:


    [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=ab773a4bbb6d0d5a cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    09:00:48.140 printDetailedInfo [CM502001]: Source info: From: "3CXPhone"[sip:203@192.168.0.102:5060];tag=78513a6d; To: "3CXPhone"[sip:203@192.168.0.102:5060]
    09:00:48.140 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.0.102:5060 tid=ab773a4bbb6d0d5a cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire)
    09:00:48.140 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=192bc73deb15bf2a cseq=SUBSCRIBE contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    09:00:47.953 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=192bc73deb15bf2a cseq=SUBSCRIBE contact=203@127.0.0.1:5070 / 2 from(wire)
    09:00:47.531 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=64511d57b0191e16 cseq=SUBSCRIBE contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    09:00:47.421 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=64511d57b0191e16 cseq=SUBSCRIBE contact=203@127.0.0.1:5070 / 2 from(wire)
    09:00:47.421 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=d107c262b1370569 cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    09:00:47.421 printDetailedInfo [CM502001]: Source info: From: "3CXPhone"[sip:203@192.168.0.102:5060];tag=f631e40a; To: "3CXPhone"[sip:203@192.168.0.102:5060]
    09:00:47.421 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.0.102:5060 tid=d107c262b1370569 cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire)
    09:00:47.078 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=bb70502d79699f2c cseq=SUBSCRIBE contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    09:00:46.890 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=bb70502d79699f2c cseq=SUBSCRIBE contact=203@127.0.0.1:5070 / 2 from(wire)
    09:00:46.875 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=2139db232343a057 cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    09:00:46.875 printDetailedInfo [CM502001]: Source info: From: "3CXPhone"[sip:203@192.168.0.102:5060];tag=b07c5d46; To: "3CXPhone"[sip:203@192.168.0.102:5060]
    09:00:46.875 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.0.102:5060 tid=2139db232343a057 cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire)
    09:00:46.640 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=26351b6ccf5eba07 cseq=SUBSCRIBE contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    09:00:46.343 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=26351b6ccf5eba07 cseq=SUBSCRIBE contact=203@127.0.0.1:5070 / 2 from(wire)
    09:00:46.343 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=1b4bda2d8b778c28 cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    09:00:46.343 printDetailedInfo [CM502001]: Source info: From: "3CXPhone"[sip:203@192.168.0.102:5060];tag=6c39a678; To: "3CXPhone"[sip:203@192.168.0.102:5060]
    09:00:46.343 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.0.102:5060 tid=1b4bda2d8b778c28 cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire)
    09:00:46.031 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=132c2c46d3471709 cseq=SUBSCRIBE contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    09:00:46.031 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=132c2c46d3471709 cseq=SUBSCRIBE contact=203@127.0.0.1:5070 / 2 from(wire)
    09:00:46.015 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=ac30514d66177879 cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    09:00:45.812 printDetailedInfo [CM502001]: Source info: From: "3CXPhone"[sip:203@192.168.0.102:5060];tag=852cb910; To: "3CXPhone"[sip:203@192.168.0.102:5060]
    09:00:45.812 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.0.102:5060 tid=ac30514d66177879 cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire)
    09:00:45.812 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=050ce422237ff44c cseq=REGISTER contact=203@127.0.0.1:5070 / 2 from(wire); Reason: Credentials don't match, check t
     
  5. abelaguilar

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    sorry disregard last log post. Here is the verbose log when a number does not go through and I get the operator error.


    09:18:58.453 Call::Terminate [CM503008]: Call(13): Call is terminated
    09:18:58.453 Call::Terminate [CM503008]: Call(13): Call is terminated
    09:18:38.156 CallLeg::eek:nConfirmed Session 151 of leg C:13.1 is confirmed
    09:18:38.015 CallCtrl::eek:nLegConnected [CM503007]: Call(13): Device joined: sip:10000@192.168.0.105:5060
    09:18:38.015 CallCtrl::eek:nLegConnected [CM503007]: Call(13): Device joined: sip:106@192.168.0.5:5060
    09:18:38.000 MediaServerReporting::SetRemoteParty [MS210007] C:13.1:Answer provided. Connection(by pass mode): 192.168.0.105:5220(5221)
    09:18:38.000 MediaServerReporting::SetRemoteParty [MS210001] C:13.2:Answer received. RTP connection: 192.168.0.105:5220(5221)
    09:18:38.000 CallLeg::setRemoteSdp Remote SDP is set for legC:13.2
    09:18:34.984 Line::printEndpointInfo [CM505002]: Gateway:[patton] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4118 4JS4JO EUI MxSF v3.2.8.45 00A0BA0350F7 R3.21 2007-05-14 H323 SIP FXS FXO] Transport: [sip:192.168.0.102:5060]
    09:18:34.984 CallCtrl::eek:nAnsweredCall [CM503002]: Call(13): Alerting sip:10000@192.168.0.105:5060
     
  6. abelaguilar

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    Does anyone have any suggestions based on the above log.
     

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