SP4 Shared Parking

Discussion in '3CX Phone System - General' started by danoh, Nov 15, 2010.

Thread Status:
Not open for further replies.
  1. danoh

    Joined:
    Aug 18, 2010
    Messages:
    56
    Likes Received:
    0
    Ok, so the update notes on SP4 say it fixes a problem I was having with SP3.. specifically:

    Fixed:
    * Bug when call is parked and un-parked multiple times on same or different parking slots

    This problem is still evident in SP4. When I pickup a call parked on SP0, I can not re-park that call on SP0. I can re-park it on any other shared parking slot fine, just not the shared parking slot from which the call was picked up.

    I have tested this thoroughly with Cisco SPA509G and Cisco SPA504G phones. I have used the xfer method, bxfer method and also just tapping the shared park line key I have configured. All 3 ways exhibit the exact same symptoms. When a call is attempted to be re-parked on the same shared park from which it was picked up, the shared park becomes active, but the actual line never releases and is placed on hold instead of going into the shared park.
     
  2. MichaelB

    MichaelB Member
    3CX Support

    Joined:
    Aug 25, 2009
    Messages:
    407
    Likes Received:
    8
    Hi, Cisco Phones works like this. The phone realizes that you had a call already parked in that same shared parking place.
    So when you select the key to park the call, you will need to press xferlx/ and the call will be placed on the same shared parking slot.

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.