SPA-2102

Discussion in '3CX Phone System - General' started by liberty2, Jan 26, 2012.

Thread Status:
Not open for further replies.
  1. liberty2

    Joined:
    Sep 16, 2010
    Messages:
    10
    Likes Received:
    0
    Hello all...

    We are having a little trouble with our SPA-2102 ...

    Currently, it will allow the reception of calls, but users cannot place calls through it. When they attempt to place a call through the device, they receive a fast busy. On the server, the log indicates:
    Code:
    14:19:04.207  Currently active calls [none]
    14:18:58.131  [CM502001]: Source info: From: "Anonymous"<sip:anonymous@localhost>;tag=cc6b0cd3cba3d984o0<sip:13@192.168.1.4>
    14:18:58.131  [CM503013]: Call(93): Incoming call rejected, caller is unknown; msg=SipReq:  INVITE 13@192.168.1.4 tid=-3fa8dbd3 cseq=INVITE contact=20@192.168.1.120:5060 / 102 from(wire)
    14:18:58.130  [CM500002]: Info on incoming INVITE:
      INVITE sip:13@192.168.1.4 SIP/2.0
      Via: SIP/2.0/UDP 192.168.1.120:5060;branch=z9hG4bK-3fa8dbd3
      Max-Forwards: 70
      Contact: "Anonymous"<sip:20@192.168.1.120:5060>
      To: <sip:13@192.168.1.4>
      From: "Anonymous"<sip:anonymous@localhost>;tag=cc6b0cd3cba3d984o0
      Call-ID: b13e5e3f-4c64d708@localhost
      CSeq: 102 INVITE
      Expires: 240
      Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
      Proxy-Authorization: Digest username="20",realm="3CXPhoneSystem",nonce="414d535c051fc32203:0e37aee0412444cc209f8185329fe1c7",uri="sip:13@192.168.1.4",algorithm=MD5,response="87d7d60b03c186fb67d8449e0c9f2f6e"
      Supported: x-sipura
      User-Agent: Linksys/SPA2102-3.3.6
      Content-Length: 0
      Remote-Party-ID: 20 <sip:20@192.168.1.4>;screen=yes;privacy=full;party=calling
      
    14:18:58.004  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
      INVITE sip:13@192.168.1.4 SIP/2.0
      Via: SIP/2.0/UDP 192.168.1.120:5060;branch=z9hG4bK-1740fb4f
      Max-Forwards: 70
      Contact: "Anonymous"<sip:20@192.168.1.120:5060>
      To: <sip:13@192.168.1.4>
      From: "Anonymous"<sip:anonymous@localhost>;tag=cc6b0cd3cba3d984o0
      Call-ID: b13e5e3f-4c64d708@localhost
      CSeq: 101 INVITE
      Expires: 240
      Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
      Supported: x-sipura
      User-Agent: Linksys/SPA2102-3.3.6
      Content-Length: 0
      Remote-Party-ID: 20 <sip:20@192.168.1.4>;screen=yes;privacy=full;party=calling
    As I said, the device does register and can receive calls.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,567
    Likes Received:
    246
    Without looking over the settings in the 2102, I'm not sure if this is a an internal dialplan issue (although the calls are making it to 3CX) or a misconfiguration in the 2102.
    Was this ATA used on another system? Did you do a factory reset before using? There are only a few settings that are required to get basic service working.... user (the Ext number), password and the sip server (3CX IP). (besides a dialplan that allows your calls to go out).
    Did you manually provision this?
     
  3. liberty2

    Joined:
    Sep 16, 2010
    Messages:
    10
    Likes Received:
    0
    This device was used on another 3CX system for a brief time and worked perfectly. However, it has never worked with this 3CX system. What concerns me is the line:
    Code:
    14:18:58.131  [CM503013]: Call(93): Incoming call rejected, caller is unknown; msg=SipReq:  INVITE 13@192.168.1.4 tid=-3fa8dbd3 cseq=INVITE contact=20@192.168.1.120:5060 / 102 from(wire)
    I have verified that the user ID / extension and password are both correct. In fact, the device does register and receive calls.

    Here are screen shots from the configuration:
     

    Attached Files:

  4. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Personally, I don't believe because of
    ...
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,567
    Likes Received:
    246
    If you haven't done so, do a factory reset. There may be something left in from the previous installation that is causing the problem. Then, manually datafill only the basic settings.

    The 3CX site used to have a manual configuration section on the Linksys ATA devices, this is about as close as it gets now.

    http://www.3cx.com/sip-phones/ Updated link

    Some of the fields are the same.
     
  6. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,567
    Likes Received:
    246
    I seem to recall something about not making the display name the same as the user ID.

    It looks like you've left the default dialplan in place, if you haven't (the last part is cut off) you may want to revise it to accommodate your two digit extensions.
     
  7. eagle2

    eagle2 Well-Known Member

    Joined:
    Apr 27, 2011
    Messages:
    1,085
    Likes Received:
    11
    At least the dialplan is fake. Do a factory reset and apply 3CX automatic provisioning or follow manual configuration guidelines. We have installed over a thousand pcs. and never had any problems with SPA2102. It is probably the best VoIP ATA in the market for the past 5 years.

    Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.