Everything works. SPA 3102 successfully receives the call and forwards to 3cx. Outbound calls to the SPA 3102 also works. wonderful! It is just that everytime an outbound call is made, from the VoIP client software or any extension, it seems the 3102 makes its own ring before we hear the ring from the PSTN. It even rings once before a busy tone if the called external number is busy. So here's the result; -if the called number is available - we hear a loud ring (pressumably from the SPA 3102) then we hear a different ring volume which is consistent afterwards (pressumably by the telco) -if the called number is busy - we hear a loud ring (pressumbly from the SPA 3102) then we hear a busy tone. Pressumably, the first ring is from the SPA3102 and it always makes one ring regardless. Is there any way, from the 3CX side or from the SPA 3102 side, to disable this annoying one ring on every external call? Thanks.