SPA 962

Discussion in '3CX Phone System - General' started by landfiets, Jul 22, 2007.

  1. landfiets

    landfiets New Member

    Jul 17, 2007
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    Is there anyone with a SPA962 where everything is working fine together with the 3CX? Please send me installation details. I think I did everything right but there's a huge delay.
  2. RobLloyd

    RobLloyd Member

    Oct 13, 2006
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    I'm using the 942 phones. I don't have a 962 phone to test with but I just went through the manual of all of them. With the exception of the color screen and the extra 6 lines, they are the same phone setups. I have deviated with very little from the 3CX FAQ setup for these phones.

    All you need is (changes from factory default):
    Phone Tab:
    Station Name : What you want to call the phone if you don't like using the MAC address ;)
    Voicemail Number: 999 (unless you changed the default 3CX VM#)

    Ext1 Tab (& 2-6 if you want different setting for each extension)

    Shared Line Appearance:
    Shared User ID - Set to Ext #

    Call Feature Settings:
    Blind Attn-Xfer Enable: Yes
    Voice Mail Server: The 3cx IP address - if you have SMB version of 3CX this will give you the message waiting light, otherwise I don't think it does anything in the free version

    Proxy & Registration:
    Proxy: IP address of 3CX server
    Outbound Proxy: IP address of 3CX server

    Subscriber Information:
    Display Name: Name you want to use
    User ID: Ext assigned in 3CX
    Password: Password assigned in 3CX (default is same as user id)

    Once the phone reboots, it should register immediately (faster than the 9000 ever did!).

    Is there a delay in ext to ext calling or outside to ext calling?

    Rob Lloyd
  3. 5qg4

    5qg4 Active Member

    Jan 31, 2007
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    Hi landfiets,

    I never hit the delay issue for SPA 942 and 962 at same LAN with 3CX box. If they connected to 3CX box over Internet through NAT via STUN server. I also hit the delay before. But I just drop the call then issue a new call will back to normal (close to real time).

    I would like to have more details for your setting:
    1. 3CX version?
    2. SPA 962 SIP phone at same LAN or over Internet with NAT?
    3. Using STUN server for SIP clients or NOT?

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