Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

SPA525G2's keep disconnecting/reconnecting since SP4

Discussion in '3CX Phone System - General' started by coldtech, Nov 13, 2010.

Thread Status:
Not open for further replies.
  1. coldtech

    Joined:
    Oct 5, 2010
    Messages:
    31
    Likes Received:
    0
    Not sure what changed but since applying SP4 all 3 of my SPA525G2's are constantly "Refreshing Voice Component"
    I removed the auto provisioning (http://PBXIPADDRESS:5481/provisioning/$MA.xml)
    and they work as they did prior to SP4.
     
  2. lan3

    Joined:
    Sep 21, 2010
    Messages:
    1
    Likes Received:
    0
    I'm also having this same issue.
     
  3. tim2

    Joined:
    Nov 17, 2010
    Messages:
    1
    Likes Received:
    0
    My SPA525G is exhibiting the exact same behavior. I have witnessed it as frequently as every 20 seconds. It started only after SP4. Also, unlike coldtech, i am running IIS.
     
  4. coldtech

    Joined:
    Oct 5, 2010
    Messages:
    31
    Likes Received:
    0
    Just for fun I poked through the provisioning template and I did not see anything that looked likely to cause this.

    Fortunately I only have 3 of these phones. If I had hundreds of them I'd be a bit annoyed :p
     
  5. 360fg

    Joined:
    Jan 11, 2011
    Messages:
    1
    Likes Received:
    0
    Anyone ever come up with a fix for this?
     
  6. coldtech

    Joined:
    Oct 5, 2010
    Messages:
    31
    Likes Received:
    0
    My fix was to manually provision them and set static IPs.

    But as I said I only have 3 of these units so it was not a big deal.
     
  7. mfm

    mfm Active Member

    Joined:
    Mar 4, 2010
    Messages:
    641
    Likes Received:
    2
    Hi,

    There is a fix for this actually, not a pretty one but there is. If you have your phones at the latest firwmare that as far as they are ever going to get, so there will be no future fixes on those devices. SO first make sure you are on the latest firmware.

    So first off go and edit the template of those devices. Please note that changing the template could cause your phone to non function or worse.

    Find the following lines:

    Code:
        <!--########################################################-->
        <!--###       Firmware Upate Settings                   ###-->
        <!--########################################################-->
     
    <Upgrade_Enable group="Provisioning/Firmware_Upgrade">Yes</Upgrade_Enable>
    <Upgrade_Rule group="Provisioning/Firmware_Upgrade">http://%%pbx_ip%%:%%pbx_http_port%%/provisioning/firmware/%%firmware%%</Upgrade_Rule>
    <Upgrade_Error_Retry_Delay group="Provisioning/Firmware_Upgrade">86400</Upgrade_Error_Retry_Delay>
    Swap it all out with this:

    Code:
     <!--########################################################-->
        <!--###       Firmware Upate Settings                   ###-->
        <!--########################################################-->
     
    <Upgrade_Enable group="Provisioning/Firmware_Upgrade">NO</Upgrade_Enable>
    <Upgrade_Rule group="Provisioning/Firmware_Upgrade">
    <Upgrade_Error_Retry_Delay group="Provisioning/Firmware_Upgrade">86400</Upgrade_Error_Retry_Delay>
    Once you have made this change, You must go to the phones sections select all the linksys phones and do reprovision. Once you have reprovisioned them unplug all phone and replug them so that they take the new settings.

    Hope this helps!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. Fatboy40

    Fatboy40 New Member

    Joined:
    Aug 2, 2010
    Messages:
    170
    Likes Received:
    0
    Hi Mark,

    Is there something you know that we don't ?. Are Cisco going to make these end of life soon as well like the 525G (no '2' at the end).

    Thanks.
     
  9. mfm

    mfm Active Member

    Joined:
    Mar 4, 2010
    Messages:
    641
    Likes Received:
    2
    baaah sorry guys i must have been half asleep when reading, the cisco 525g's wont be end of maintanence releases till april 6 2011, and the g2's have a long way to go. So first of sorry for the mix up, ill be editing my post up there to avoid future confusion!

    Secondly your solution lies here :)

    http://www.3cx.com/blog/docs/cisco-spa-firmware-upgrade/

    You will need to revert your previous changes.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.