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SPA942 as remote hardphone

Discussion in '3CX Phone System - General' started by freall, May 20, 2008.

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  1. freall

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    Newbie question...

    I have setup a 3CX server and configured the firewall with all necessary static NAT mappings.
    The server is reachable as "external.mydomain.com" with default ports.
    I have tested several softphone apps (3CX, Xlite) and these work just fine.

    Now I am trying to connect a Linksys SPA942 over the Internet to an extension.
    The Linksys is behind a NAT router, but I have enabled NAT mapping features.
    The phone DOES register on the server, but when I try to dial to this extension, I get the error "401 Unauthorized":

    (PS: Another Linksys phone hooked up to the LAN of the 3CX server and registered on the same extension DOES ring.)

    Extract from the log:
    -------------------------
    20:06:17.331 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport <my-internal-server-ip>:5060
    19:56:49.070 Call::Terminate [CM503008]: Call(9): Call is terminated
    19:56:45.632 CallLeg::eek:nFailure [CM503003]: Call(9): Call to sip:503@external.mydomain.com has failed; Cause: 401 Unauthorized; from IP:213.219.136.27:40676
    19:56:44.898 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(9): Calling: Shared:503@[Dev:sip:503@<my-internal-linksys-phone-ip>:5060, Dev:sip:503@213.219.136.27:40676]
    19:56:44.898 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:503@<my-internal-server-ip>]
    19:56:44.898 Extension::printEndpointInfo [CM505001]: Ext.501: Device info: Device Identified: [Man: GrandStream;Mod: GXP-2000;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.6.16] Transport: [sip:<my-internal-server-ip>:5060]
    19:56:44.867 CallCtrl::eek:nIncomingCall [CM503001]: Call(9): Incoming call from Ext.501 to [sip:503@<my-internal-server-ip>]

    I don't understand why this works with softphones and not a hardphone... What am I missing?
     
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  2. freall

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    Anyone?
     
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  3. jparisi

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    I tried in vain to get a 962 working like that in V5. I eventually set up a VPN between the two sites and got it working fine.

    Have NOT tried with 5.1, but it still works with the VPN
     
  4. ess

    ess New Member

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    #4 ess, May 24, 2008
    Last edited by a moderator: Feb 21, 2017
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