Special incoming DID rules

Discussion in '3CX Phone System - General' started by mukkacow, Jan 17, 2018.

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  1. mukkacow

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    Hello!

    When somebody divert a call to our DID we can see in logs that the incoming call has been diverted, which number diverted it and o the reason.

    It's possibile to create rules to handle them ??

    --- log ---

    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
    Content-Type: application/sdp
    Date: Wed, 17 Jan 2018 09:52:30 GMT
    Supported: replaces, timer
    User-Agent: Cisco Telco System
    Diversion: <sip:+4179xxxxxxx@xxx.xxx.xxx.xxx>;reason=unavailable
    Content-Length: 281
     
  2. mukkacow

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    CID rules works for

    From: "+41xxxxxxxxx <sip:+41xxxxxxxxx@“.

    Not

    Diversion: "+41xxxxxxxxx <sip:+41xxxxxxxxx@“.

    You can’t create a rule that says: IF INCOMING CALL HAS BEEN DIVERTED FROM XXXXXXX THEN....

    :)
     
  3. lneblett

    lneblett Well-Known Member

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    If the number is being sent to YOUR DID, then is there not already a rule in place for the DID? It is obviously hitting 3CX, but you did not post the entire log nor did you indicate what the error or issue was. You only showed that part of the log which showed the call to have been the result of a diversion. The fact that the call was diverted is of no real consequence, it matters what the whole message header was so that we can see how the call got to you and what about the header structures that prevents the call from being handled in the manner you desire.
     
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