Split Records for Caller / Callee

Discussion in '3CX Phone System - General' started by mrteriyaki, Jun 5, 2017.

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  1. mrteriyaki

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    Is it possible to configure the recordings to save separate files for the caller and callee audio.

    I want to use a speech to text engine (Bing speech api) to convert the conversations but it doesn't work well with multiple voices in a single audio file.
     
  2. Zacharias_3CX

    Zacharias_3CX Support Team

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    hello @mrteriyaki

    Unfortunately you cannot have separate files for the caller and callee audio.
    Recording is enable for each extension. The PBX will create one file with the conversation of the caller and the callee.

    You can always submit this as a feature suggestion, in the ideas forum.

    https://www.3cx.com/community/forums/3cx-ideas.57/
     
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