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SSL Certificate Error

Discussion in '3CX Phone System - General' started by LyonAdmiral, Jun 14, 2017.

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  1. LyonAdmiral

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    Has anyone seen this error generated from their 3CX installs?

    Lets Encrypt SSL certificate was failed to renew. Error: PostInstall.LetsEncrypt.LetsEncryptRegistrationException: Unknown license key.

    at PostInstall.CertificateHelper.ProcessCertificatesDirectory(String directory, CloudServerStatus statuses, String appBin)

    at PostInstall.CertificateHelper.RenewCertificates(String appBin, String nginxConfigFolder, String configurationPath)
     
  2. Panayiotis_3CX

    Panayiotis_3CX Support Team
    Staff Member 3CX Support

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    Hello @LyonAdmiral,

    I've sent you a p.m. Please check your inbox.
     
  3. wirenetware

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    In my event log i have this message:
    SSL Certificate renewal has been failed. Error: PostInstall.LetsEncrypt.LetsEncryptRegistrationException: Unknown license key. at PostInstall.CertificateHelper.ProcessCertificatesDirectory(String directory, CloudServerStatus statuses, String appBin) at PostInstall.CertificateHelper.RenewCertificates(String appBin, String nginxConfigFolder, String configurationPath)

    How I can resolve this problem? I have to check the date and hours of my server but it is right.
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    @wirenetware

    Does the licence key in your PBX match the licence you installed the system? Have you attempted to change the licence key of the PBX without re-installing the system?
     
  5. secaura

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    getting a NET::ERR_CERT_DATE_INVALID error on a 3cx.eu certificate. Should this renew automatically?

    Chard
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @secaura

    If you are using a 3CX FQDN and you have valid maintenance then the certificate should auto renew. Is your maintenance valid?
     
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