Status DND only for externals?

Discussion in '3CX Phone System - General' started by narkumas, Feb 22, 2017.

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  1. narkumas

    narkumas New Member

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    Hello,

    Sometimes I do not want to be disturbed by external calls. So I set my status to DND.
    But how can I configure my client to accept internal calls? seems to be not possible...
     
  2. GiannosC_3CX

    GiannosC_3CX Guest

    Hi narkumas,

    This not be possible through extension settings. To achieve this you need to create a ring group then add to ring group members the extension which you want to do not disturb from external calls. Next change your inbound rules (that pointed to that extension) to point to the ring group and then you can configure your forwarding rules that suites your requirements.
    When the extension is at available status then it will accept calls from the ring group (external numbers). When you want not to be disturbed then you need to switch your extension status to launch where calls come in but the option accept calls from ring groups is disabled.
    This way calls will come in the ring group and will be redirected to the destination of the ring group while internal calls will still work.

    To change your status directly on you IP Phone you can find dial codes below:
    *30 => Available
    *31 => Away
    *32 => Do Not Disturb
    *33 => Lunch
    *34 => Business Trip

    Also please note if you have IVR and the caller type that extension number, the call will being transferred directly.
     
  3. narkumas

    narkumas New Member

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    Hm, yeah, this would work. But I have 153 extensions. Don't want 153 Ring-Groups.
    Would be nice if it just would be possible to forward a call to yourself.
     
  4. GiannosC_3CX

    GiannosC_3CX Guest

    Hi narkumas,

    The system does not have the option DND only for external calls on each extension but you can post this as a feature request in our ideas section of this forum so that other users can upvote your idea.
     
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