Stealing focus problem part 2

Discussion in '3CX Phone System - General' started by parkerbyron, Oct 31, 2013.

Thread Status:
Not open for further replies.
  1. parkerbyron

    Joined:
    Apr 12, 2013
    Messages:
    25
    Likes Received:
    0
    Ok,

    It seems that using the 'X' on the 3cxphone application does keep it in the system tray and it doesn't steal focus - until you click the 'answer' button that is. At that point it jumps back up to the screen and you are back where you started. So for each call you have to 'X' out of the application each time to keep it from stealing focus. In our call center that equates to 100+ extra clicks per person each day. It would seem to make sense that after you 'X' the application it would stay down in the tray. If the reason it comes back up is because you get the end call button then add that button to the tray display and this issue disappears.

    Any ideas on a resolution to this?
     
  2. AndreasP_3CX

    AndreasP_3CX New Member
    3CX Support

    Joined:
    Feb 15, 2013
    Messages:
    196
    Likes Received:
    2
    Hi parkerbyron,

    what you are describing is the intended behavior not a problem. If you have any further questions don't hesitate to let us know

    Best Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.