Stop prepending my own number.

Discussion in '3CX Phone System - General' started by donsweeney, Jul 27, 2015.

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  1. donsweeney

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    Hello all,

    I am having trouble removing the prepend of my own phone number that displays on the phone when I receive a call.

    As it stands now When i get a call it will show up as (My number)(My name) (callers Name if applicable) (caller number).
    This takes forever just to see who is calling on the physical phone itself. What I would like is it to show (caller Name if applicable) (Caller Number) and possibly (my number/group) that was called. So I can see who is calling right away.

    The physical phone is a Polycom Soundpoint 331

    Does anyone know how to remove this prepend of my own number or at least move it to the end?

    Thanks in advance
     
  2. leejor

    leejor Well-Known Member

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    Have you determined where is this number coming from? Is it added by a Ring Group or Queue?
     
  3. craigreilly

    craigreilly Well-Known Member

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    Settings -> General -> Global -> Inbound Name to Caller ID
    I find this adds the Ring Group Name and DID name sometimes which can be annoying and the same at times.
    I think PREPEND is the Default - but APPEND may be what works better for you.
     
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