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Stop users from dialing 1 prefix

Discussion in '3CX Phone System - General' started by PhilC50, Sep 15, 2014.

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  1. PhilC50

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    This may have already been answered in these forums. If so, please point me in the right direction. 8)

    Our users must dial 9 to get an outside line but they do not need to dial the US prefix 1 for long distance. If they do, we get charged for the call.

    What kind of outbound rule(s) should be created to keep this from happening? We already have a rule that strips the 9 before dialing the remaining 7 digits. How do I strip the 1 IF it were entered?
     
  2. leejor

    leejor Well-Known Member

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    You could strip 2 digits from the number before sending out to the provider (both the 9 and a 1), if the number began with 91.
    I'm assuming that this is for local 10 digit numbers. If a 1 is required for legitimate long distant numbers then you may have to get more specific and create rules that contain part of the local area codes...91301 , for example.
    Don't forget that rules are matched from top down, so you want to put the more specific rules above the more general ones.
     
  3. PhilC50

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    Wow. That seems easier than I thought it would be. You taught me some good stuff.
    Thanks for your quick reply.
     
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