jamesdesouza
Forum User
- Joined
- Jan 23, 2015
- Messages
- 10
- Reaction score
- 0
Hello,
When the call redirected from IVR (851) to queue(8000), some calls are missing on the line and callers hang up the phone.
callers says "I'va waited for too long nothing happened then I decided to hang up"
agents claims that there were no incoming calls..
example call report is attached and activity logs for highlighted number are below:
what could cause this problem?
When the call redirected from IVR (851) to queue(8000), some calls are missing on the line and callers hang up the phone.
callers says "I'va waited for too long nothing happened then I decided to hang up"
agents claims that there were no incoming calls..
example call report is attached and activity logs for highlighted number are below:
Code:
21-Tem-2015 04:28:31.988 L:30538.2[Extn]: Terminating targets, reason: SIP ;cause=487 ;text="Request Terminated"
21-Tem-2015 04:28:31.988 Leg L:30538.2[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 10.25.31.13:51490
21-Tem-2015 04:28:31.988 L:30538.2[Extn] got Terminated Recv 487/INVITE from 10.25.31.13:51490 tid=9b22ae002f05292f Call-ID=NjliMjVlN2Y3Y2Y2NmM2NDE0YzEyYzRlMDgyN2RiNWI.:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 10.25.101.49:5060;rport=5060;received=10.25.101.49;branch=z9hG4bK-d8754z-9b22ae002f05292f-1---d8754z-
To: <sip:[email protected]:5060>;tag=ed94077b28e340ada2535bcd6c2e76f5
From: "Call Center:"<sip:[email protected]:5060;nf=q>;tag=c931cf70
Call-ID: NjliMjVlN2Y3Y2Y2NmM2NDE0YzEyYzRlMDgyN2RiNWI.
CSeq: 1 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Content-Length: 0
21-Tem-2015 04:28:31.988 Terminated from <sip:[email protected]:5060>;tag=ed94077b28e340ada2535bcd6c2e76f5 to "Call Center:"<sip:[email protected]:5060;nf=q>;tag=c931cf70; reason: Error
21-Tem-2015 04:28:31.988 L:30538.2[Extn] got Failure: Failure Recv 487/INVITE from 10.25.31.13:51490 tid=9b22ae002f05292f Call-ID=NjliMjVlN2Y3Y2Y2NmM2NDE0YzEyYzRlMDgyN2RiNWI.:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 10.25.101.49:5060;rport=5060;received=10.25.101.49;branch=z9hG4bK-d8754z-9b22ae002f05292f-1---d8754z-
To: <sip:[email protected]:5060>;tag=ed94077b28e340ada2535bcd6c2e76f5
From: "Call Center:"<sip:[email protected]:5060;nf=q>;tag=c931cf70
Call-ID: NjliMjVlN2Y3Y2Y2NmM2NDE0YzEyYzRlMDgyN2RiNWI.
CSeq: 1 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Content-Length: 0
21-Tem-2015 04:28:31.988 [CM503003]: Call(C:30538): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 10.25.31.13:51490
21-Tem-2015 04:28:31.988 Session 2195106 has failed in leg L:30538.2[Extn] ; Cause: 487 Request Terminated/INVITE from 10.25.31.13:51490
21-Tem-2015 04:28:31.988 Failure from <sip:[email protected]:5060>;tag=ed94077b28e340ada2535bcd6c2e76f5 to "Call Center:"<sip:[email protected]:5060;nf=q>;tag=c931cf70
21-Tem-2015 04:28:31.885 [CM503008]: Call(C:30538): Call is terminated
21-Tem-2015 04:28:31.885 L:30538.2[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="Call terminated on user request"
21-Tem-2015 04:28:31.885 Blocking refers for the Call(C:30538)
21-Tem-2015 04:28:31.885 Call(C:30538) is terminated
21-Tem-2015 04:28:31.885 ~Target=Ext:Ext.7526
21-Tem-2015 04:28:31.885 ~Route=Dev:sip:[email protected]:51490;ob
21-Tem-2015 04:28:31.885 Reason: SIP ;cause=200 ;text="Queue poll"
21-Tem-2015 04:28:31.885 L:30538.1[Queue]: Terminating a call from queue poll
21-Tem-2015 04:28:31.885 L:30538.1[Queue]: Terminating targets, reason: SIP ;cause=487 ;text="Request Terminated"
21-Tem-2015 04:28:31.885 Leg L:30538.1[Queue] is terminated: Cause: CANCEL from 127.0.0.1:5488
21-Tem-2015 04:28:31.884 L:30538.1[Queue] got Terminated Recv Req CANCEL from 127.0.0.1:5488 tid=0a1a9244db0b392e Call-ID=M2EwNGI1ZDNiMGQyMGZjN2U1ZDNlMjIyZDQ3MTc2Njk.:
CANCEL sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:5488;branch=z9hG4bK-d8754z-0a1a9244db0b392e-1---d8754z-;rport=5488
Max-Forwards: 70
To: <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>
From: "Call Center:"<sip:[email protected]:5060>;tag=43319e30
Call-ID: M2EwNGI1ZDNiMGQyMGZjN2U1ZDNlMjIyZDQ3MTc2Njk.
CSeq: 2 CANCEL
Proxy-Authorization: Digest username="8000",realm="3CXPhoneSystem",nonce="414d535c0bbe313e33:d66d3ddd888b3050f69ace4e13bf7062",uri="sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU",response="386452424df3e7fd35b62a151c355f4e",algorithm=MD5
User-Agent: 3CX Queue Manager (q=8000)
Content-Length: 0
21-Tem-2015 04:28:31.884 Terminated from "Call Center:"<sip:[email protected]:5060>;tag=43319e30 to <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>;tag=a8525323; reason: RemoteBye
21-Tem-2015 04:28:31.884 L:30538.1[Queue] Sending: OnSendResp Send 487/INVITE from 0.0.0.0:0 tid=0a1a9244db0b392e Call-ID=M2EwNGI1ZDNiMGQyMGZjN2U1ZDNlMjIyZDQ3MTc2Njk.:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 127.0.0.1:5488;branch=z9hG4bK-d8754z-0a1a9244db0b392e-1---d8754z-;rport=5488
To: <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>;tag=a8525323
From: "Call Center:"<sip:[email protected]:5060>;tag=43319e30
Call-ID: M2EwNGI1ZDNiMGQyMGZjN2U1ZDNlMjIyZDQ3MTc2Njk.
CSeq: 2 INVITE
Content-Length: 0
21-Tem-2015 04:28:31.884 SendMsg from <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>;tag=a8525323 to "Call Center:"<sip:[email protected]:5060>;tag=43319e30
21-Tem-2015 04:28:31.884 L:30538.1[Queue] Sending: OnSendResp Send 200/CANCEL from 0.0.0.0:0 tid=0a1a9244db0b392e Call-ID=M2EwNGI1ZDNiMGQyMGZjN2U1ZDNlMjIyZDQ3MTc2Njk.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:5488;branch=z9hG4bK-d8754z-0a1a9244db0b392e-1---d8754z-;rport=5488
Contact: <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>
To: <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>;tag=a8525323
From: "Call Center:"<sip:[email protected]:5060>;tag=43319e30
Call-ID: M2EwNGI1ZDNiMGQyMGZjN2U1ZDNlMjIyZDQ3MTc2Njk.
CSeq: 2 CANCEL
Content-Length: 0
21-Tem-2015 04:28:31.884 SendMsg from <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>;tag=a8525323 to "Call Center:"<sip:[email protected]:5060>;tag=43319e30
21-Tem-2015 04:28:31.836 [EC100007]: External application is connected:
application:PBX:0/Aras494323
local:127.0.0.1:5482
remote:127.0.0.1:63944
21-Tem-2015 04:28:31.745 L:30537.3[Queue]: Terminating targets, reason:
21-Tem-2015 04:28:31.745 Leg L:30537.3[Queue] is terminated: Cause: BYE from PBX
21-Tem-2015 04:28:31.745 Terminated from <sip:[email protected]>;tag=eb55f87e to <sip:[email protected]:5060;nf=e>;tag=276a4c76; reason: LocalBye
21-Tem-2015 04:28:31.745 L:30537.3[Queue] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=6b18cd7fef3f646d Call-ID=MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.:
BYE sip:[email protected]:5488;rinstance=22ef7689c652e3e4 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-6b18cd7fef3f646d-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=eb55f87e
From: <sip:[email protected]:5060;nf=e>;tag=276a4c76
Call-ID: MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.
CSeq: 2 BYE
Content-Length: 0
21-Tem-2015 04:28:31.745 SendMsg from <sip:[email protected]:5060;nf=e>;tag=276a4c76 to <sip:[email protected]>;tag=eb55f87e
21-Tem-2015 04:28:31.744 [CM503008]: Call(C:30537): Call is terminated
21-Tem-2015 04:28:31.744 L:30537.3[Queue]: Terminating targets, reason: SIP ;cause=200 ;text="Call terminated on user request"
21-Tem-2015 04:28:31.744 Blocking refers for the Call(C:30537)
21-Tem-2015 04:28:31.744 Call(C:30537) is terminated
21-Tem-2015 04:28:31.744 L:30537.1[Line:90001<<05534290920]: Terminating targets, reason: SIP ;cause=200 ;text="User hangup"
21-Tem-2015 04:28:31.744 Leg L:30537.1[Line:90001<<05534290920] is terminated: Cause: BYE from 10.25.31.5:5060
21-Tem-2015 04:28:31.743 L:30537.1[Line:90001<<05534290920] got Terminated Recv Req BYE from 10.25.31.5:5060 tid=7f40601d3ebf1aa303df797492d669aa [email protected]:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.25.31.5;branch=z9hG4bK7f40601d3ebf1aa303df797492d669aa;rport=5060
Max-Forwards: 70
To: <sip:[email protected]>;tag=fe5dd35b
From: <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e
Call-ID: [email protected]
CSeq: 1804801072 BYE
Supported: replaces
Content-Length: 0
21-Tem-2015 04:28:31.743 Terminated from <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e to <sip:[email protected]>;tag=fe5dd35b; reason: RemoteBye
21-Tem-2015 04:28:31.743 L:30537.1[Line:90001<<05534290920] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=7f40601d3ebf1aa303df797492d669aa [email protected]:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.25.31.5;branch=z9hG4bK7f40601d3ebf1aa303df797492d669aa;rport=5060
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=fe5dd35b
From: <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e
Call-ID: [email protected]
CSeq: 1804801072 BYE
Content-Length: 0
21-Tem-2015 04:28:31.743 SendMsg from <sip:[email protected]>;tag=fe5dd35b to <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e
21-Tem-2015 04:28:30.718 [EC100007]: External application [PBX:0/Aras364528] is disconnected:
21-Tem-2015 04:28:30.282 L:30538.1[Queue] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=0a1a9244db0b392e Call-ID=M2EwNGI1ZDNiMGQyMGZjN2U1ZDNlMjIyZDQ3MTc2Njk.:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 127.0.0.1:5488;branch=z9hG4bK-d8754z-0a1a9244db0b392e-1---d8754z-;rport=5488
Contact: <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>
To: <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>;tag=a8525323
From: "Call Center:"<sip:[email protected]:5060>;tag=43319e30
Call-ID: M2EwNGI1ZDNiMGQyMGZjN2U1ZDNlMjIyZDQ3MTc2Njk.
CSeq: 2 INVITE
Content-Length: 0
21-Tem-2015 04:28:30.282 SendMsg from <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>;tag=a8525323 to "Call Center:"<sip:[email protected]:5060>;tag=43319e30
21-Tem-2015 04:28:30.282 Provisional response arrived for session 2195106 of Leg L:30538.2[Extn]
21-Tem-2015 04:28:30.282 L:30538.2[Extn] got Provisional Recv 180/INVITE from 10.25.31.13:51490 tid=9b22ae002f05292f Call-ID=NjliMjVlN2Y3Y2Y2NmM2NDE0YzEyYzRlMDgyN2RiNWI.:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.25.101.49:5060;rport=5060;received=10.25.101.49;branch=z9hG4bK-d8754z-9b22ae002f05292f-1---d8754z-
Contact: "Elif ANGIN"<sip:[email protected]:51490;ob>
To: <sip:[email protected]:5060>;tag=ed94077b28e340ada2535bcd6c2e76f5
From: "Call Center:"<sip:[email protected]:5060;nf=q>;tag=c931cf70
Call-ID: NjliMjVlN2Y3Y2Y2NmM2NDE0YzEyYzRlMDgyN2RiNWI.
CSeq: 1 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Content-Length: 0
21-Tem-2015 04:28:30.282 Provisional(180) from <sip:[email protected]:5060>;tag=ed94077b28e340ada2535bcd6c2e76f5 to "Call Center:"<sip:[email protected]:5060;nf=q>;tag=c931cf70
21-Tem-2015 04:28:30.282 [CM505001]: Endpoint Extn:7526: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for Windows 12.5.42341.0] PBX contact: [sip:[email protected]:5060]
21-Tem-2015 04:28:30.282 [CM503002]: Call(C:30538): Alerting Extn:7526 by contact <sip:[email protected]:51490>
21-Tem-2015 04:28:30.282 UacSession 2195106 has formed leg L:30538.2[Extn]
21-Tem-2015 04:28:30.282 Answer from <sip:[email protected]:5060>;tag=ed94077b28e340ada2535bcd6c2e76f5 to "Call Center:"<sip:[email protected]:5060;nf=q>;tag=c931cf70
21-Tem-2015 04:28:30.227 [CM503025]: Call(C:30538): Calling T:Extn:7526@[Dev:sip:[email protected]:51490;ob] for L:30538.1[Queue]
21-Tem-2015 04:28:30.227 Route to L:30538.2[Extn] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=c345301833786172 Call-ID=NjliMjVlN2Y3Y2Y2NmM2NDE0YzEyYzRlMDgyN2RiNWI.:
INVITE sip:[email protected]:51490;ob SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-c345301833786172-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: "Call Center:"<sip:[email protected]:5060;nf=q>;tag=c931cf70
Call-ID: NjliMjVlN2Y3Y2Y2NmM2NDE0YzEyYzRlMDgyN2RiNWI.
CSeq: 1 INVITE
Alert-Info: <http://www.notused.invalidtld>;info=queue
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 277
v=0
o=3cxPS 29947330560 130610626561 IN IP4 10.25.101.49
s=3cxPS Audio call
c=IN IP4 10.25.101.49
t=0 0
m=audio 7396 RTP/AVP 0 8 9 3 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=sendrecv
21-Tem-2015 04:28:30.225 Outbound URI is used: sip:[email protected]:51490;ob
21-Tem-2015 04:28:30.225 SLA is globally disabled
21-Tem-2015 04:28:30.225 Added leg L:30538.2[Extn]
21-Tem-2015 04:28:30.176 [Flow] Call(C:30538): making call from L:30538.1[Queue] to T:Extn:7526@[Dev:sip:[email protected]:51490;ob]
21-Tem-2015 04:28:30.176 [CM503027]: Call(C:30538): From: Queue:8000 ("Call Center:" <sip:[email protected]:5060>) to T:Extn:7526@[Dev:sip:[email protected]:51490;ob]
21-Tem-2015 04:28:30.176 [CM503004]: Call(C:30538): Route 1: from L:30538.1[Queue] to T:Extn:7526@[Dev:sip:[email protected]:51490;ob]
21-Tem-2015 04:28:30.176 [Flow] Call(C:30538): has built target endpoint: Extn:7526 for call from L:30538.1[Queue]
21-Tem-2015 04:28:30.176 [Flow] Target endpoint for 7526 is Extn:7526
21-Tem-2015 04:28:30.176 [Flow] Building target endpoint to 7526 from "Call Center:" <sip:[email protected]:5060>
21-Tem-2015 04:28:30.176 [CM503010]: Call(C:30538): Making route(s) from Queue:8000 to <sip:[email protected]:5060>
21-Tem-2015 04:28:30.176 Remote SDP is set for leg L:30538.1[Queue]
21-Tem-2015 04:28:30.176 OnOffer from "Call Center:"<sip:[email protected]:5060;nf=q>;tag=43319e30
21-Tem-2015 04:28:30.176 [CM505001]: Endpoint Queue:8000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX Queue;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Queue Manager (q=8000)] PBX contact: [sip:[email protected]:5060]
21-Tem-2015 04:28:30.176 Inbound DID: ''; Phonebook Name: ''
21-Tem-2015 04:28:30.176 [CM500002]: Call(C:30538): Info on incoming INVITE from Queue:8000:
Invite-IN Recv Req INVITE from 127.0.0.1:5488 tid=0a1a9244db0b392e Call-ID=M2EwNGI1ZDNiMGQyMGZjN2U1ZDNlMjIyZDQ3MTc2Njk.:
INVITE sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:5488;branch=z9hG4bK-d8754z-0a1a9244db0b392e-1---d8754z-;rport=5488
Max-Forwards: 70
Contact: <sip:[email protected]:5488;rinstance=22ef7689c652e3e4>
To: <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>
From: "Call Center:"<sip:[email protected]:5060>;tag=43319e30
Call-ID: M2EwNGI1ZDNiMGQyMGZjN2U1ZDNlMjIyZDQ3MTc2Njk.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Proxy-Authorization: Digest username="8000",realm="3CXPhoneSystem",nonce="414d535c0bbe313e33:d66d3ddd888b3050f69ace4e13bf7062",uri="sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU",response="37dc890accbc6674f5742bf0f82e90c3",algorithm=MD5
Supported: replaces
User-Agent: 3CX Queue Manager (q=8000)
Content-Length: 376
v=0
o=3cxVCE 390250140 40232355 IN IP4 127.0.0.1
s=3cxVCE Audio Call
c=IN IP4 127.0.0.1
t=0 0
m=audio 32130 RTP/AVP 0 8 3 13 9 110 99 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:13 CN/8000
a=rtpmap:9 G722/8000
a=rtpmap:110 iLBC/8000
a=rtpmap:99 SPEEX/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=sendrecv
21-Tem-2015 04:28:30.176 [CM503001]: Call(C:30538): Incoming call from Queue:8000 to <sip:[email protected]:5060>
21-Tem-2015 04:28:30.174 Outbound URI is used: sip:[email protected]:5488;rinstance=22ef7689c652e3e4
21-Tem-2015 04:28:30.174 IncomingCall: C:30538 from <sip:[email protected]:5060> to <sip:[email protected]:5060>
21-Tem-2015 04:28:30.174 Added leg L:C:30538.1[No endpoint yet]
21-Tem-2015 04:28:30.174 UasSession 2195101 started
21-Tem-2015 04:28:30.174 Call from "Call Center:"<sip:[email protected]:5060>;tag=43319e30 to <sip:[email protected]:5060;nofwd=1;tag3cx=23866-WUANEDEHPU>;tag=a8525323
21-Tem-2015 04:28:29.917 L:30537.3[Queue] got INFO SipInfo Recv Req INFO from 127.0.0.1:5488 tid=cf51a60026348a23 Call-ID=MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.:
INFO sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:5488;branch=z9hG4bK-d8754z-cf51a60026348a23-1---d8754z-;rport=5488
Max-Forwards: 70
Contact: <sip:[email protected]:5488;rinstance=22ef7689c652e3e4>
To: <sip:[email protected]:5060;nf=e>;tag=276a4c76
From: <sip:[email protected]>;tag=eb55f87e
Call-ID: MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.
CSeq: 2 INFO
Content-Type: application/component-call-info
User-Agent: 3CX Queue Manager (q=8000)
Content-Length: 25
qcid=23865-KYBLQJCOKF
21-Tem-2015 04:28:29.917 L:30537.3[Queue] Sending: OnSendResp Send 200/INFO from 0.0.0.0:0 tid=cf51a60026348a23 Call-ID=MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:5488;branch=z9hG4bK-d8754z-cf51a60026348a23-1---d8754z-;rport=5488
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060;nf=e>;tag=276a4c76
From: <sip:[email protected]>;tag=eb55f87e
Call-ID: MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.
CSeq: 2 INFO
Content-Length: 0
21-Tem-2015 04:28:29.917 SendMsg from <sip:[email protected]:5060;nf=e>;tag=276a4c76 to <sip:[email protected]>;tag=eb55f87e
21-Tem-2015 04:28:29.917 Info from <sip:[email protected]>;tag=eb55f87e to <sip:[email protected]:5060;nf=e>;tag=276a4c76
21-Tem-2015 04:28:29.818 L:30537.2[Ivr]: Terminating targets, reason: SIP ;cause=200 ;text="User hangup"
21-Tem-2015 04:28:29.818 Leg L:30537.2[Ivr] is terminated: Cause: BYE from 127.0.0.1:40600
21-Tem-2015 04:28:29.817 L:30537.2[Ivr] got Terminated Recv Req BYE from 127.0.0.1:40600 tid=e873e4741114a347 Call-ID=MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-e873e4741114a347-1---d8754z-;rport=40600
Max-Forwards: 70
Contact: <sip:[email protected]:40600;rinstance=f840e0432b9b79fc>
To: <sip:[email protected]:5060;nf=e>;tag=502b6466
From: <sip:[email protected]:5060>;tag=470bb870
Call-ID: MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.
CSeq: 5 BYE
User-Agent: 3CX IVR
Reason: SIP;description="User Hung Up"
Content-Length: 0
21-Tem-2015 04:28:29.817 Terminated from <sip:[email protected]:5060>;tag=470bb870 to <sip:[email protected]:5060;nf=e>;tag=502b6466; reason: RemoteBye
21-Tem-2015 04:28:29.817 L:30537.2[Ivr] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=e873e4741114a347 Call-ID=MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-e873e4741114a347-1---d8754z-;rport=40600
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060;nf=e>;tag=502b6466
From: <sip:[email protected]:5060>;tag=470bb870
Call-ID: MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.
CSeq: 5 BYE
Content-Length: 0
21-Tem-2015 04:28:29.817 SendMsg from <sip:[email protected]:5060;nf=e>;tag=502b6466 to <sip:[email protected]:5060>;tag=470bb870
21-Tem-2015 04:28:29.616 [CM503007]: Call(C:30537): Queue:8000 has joined, contact <sip:[email protected]:5488>
21-Tem-2015 04:28:29.615 ~Target=Ext:Ext.8000
21-Tem-2015 04:28:29.615 L:30537.3[Queue] Sending: OnSendReq Send Req ACK from 0.0.0.0:0 tid=0354433bbd6c5a0a Call-ID=MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.:
ACK sip:[email protected]:5488;rinstance=22ef7689c652e3e4 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-0354433bbd6c5a0a-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=eb55f87e
From: <sip:[email protected]:5060;nf=e>;tag=276a4c76
Call-ID: MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.
CSeq: 1 ACK
Content-Type: application/sdp
Content-Length: 289
v=0
o=3cxPS 537743327232 397116702721 IN IP4 127.0.0.1
s=3cxPS Audio call
c=IN IP4 127.0.0.1
t=0 0
m=audio 7392 RTP/AVP 0 8 3 9 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:9 G722/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
21-Tem-2015 04:28:29.615 SendMsg from <sip:[email protected]:5060;nf=e>;tag=276a4c76 to <sip:[email protected]>;tag=eb55f87e
21-Tem-2015 04:28:29.615 OnOffer from <sip:[email protected]>
21-Tem-2015 04:28:29.615 L:30537.1[Line:90001<<05534290920]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
21-Tem-2015 04:28:29.615 ~Route=Dev:sip:[email protected]:5488;rinstance=22ef7689c652e3e4
21-Tem-2015 04:28:29.615 L:30537.3[Queue] has joined to L:30537.1[Line:90001<<05534290920]
21-Tem-2015 04:28:29.615 Session 2195098 of leg L:30537.3[Queue] is connected
21-Tem-2015 04:28:29.615 L:30537.3[Queue] got Connected.UAC Recv 200/INVITE from 127.0.0.1:5488 tid=1553396b6f17f554 Call-ID=MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-d8754z-1553396b6f17f554-1---d8754z-;rport=5060
Contact: <sip:[email protected]:5488;rinstance=22ef7689c652e3e4>
To: <sip:[email protected]>;tag=eb55f87e
From: <sip:[email protected]:5060;nf=e>;tag=276a4c76
Call-ID: MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CX Queue Manager (q=8000)
Content-Length: 377
v=0
o=3cxVCE 310032330 200347005 IN IP4 127.0.0.1
s=3cxVCE Audio Call
c=IN IP4 127.0.0.1
t=0 0
m=audio 32128 RTP/AVP 0 8 3 13 9 110 99 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:13 CN/8000
a=rtpmap:9 G722/8000
a=rtpmap:110 iLBC/8000
a=rtpmap:99 SPEEX/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=sendrecv
21-Tem-2015 04:28:29.615 Connected(UAC) from <sip:[email protected]>;tag=eb55f87e to <sip:[email protected]:5060;nf=e>;tag=276a4c76
21-Tem-2015 04:28:29.615 Remote SDP is set for leg L:30537.3[Queue]
21-Tem-2015 04:28:29.615 Offer SDP arrived on Leg L:30537.3[Queue];
OnOffer Recv 200/INVITE from 127.0.0.1:5488 tid=1553396b6f17f554 Call-ID=MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-d8754z-1553396b6f17f554-1---d8754z-;rport=5060
Contact: <sip:[email protected]:5488;rinstance=22ef7689c652e3e4>
To: <sip:[email protected]>;tag=eb55f87e
From: <sip:[email protected]:5060;nf=e>;tag=276a4c76
Call-ID: MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CX Queue Manager (q=8000)
Content-Length: 377
v=0
o=3cxVCE 310032330 200347005 IN IP4 127.0.0.1
s=3cxVCE Audio Call
c=IN IP4 127.0.0.1
t=0 0
m=audio 32128 RTP/AVP 0 8 3 13 9 110 99 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:13 CN/8000
a=rtpmap:9 G722/8000
a=rtpmap:110 iLBC/8000
a=rtpmap:99 SPEEX/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=sendrecv
21-Tem-2015 04:28:29.614 Provisional response arrived for session 2195098 of Leg L:30537.3[Queue]
21-Tem-2015 04:28:29.614 L:30537.3[Queue] got Provisional Recv 180/INVITE from 127.0.0.1:5488 tid=1553396b6f17f554 Call-ID=MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-d8754z-1553396b6f17f554-1---d8754z-;rport=5060
Contact: <sip:[email protected]:5488;rinstance=22ef7689c652e3e4>
To: <sip:[email protected]>;tag=eb55f87e
From: <sip:[email protected]:5060;nf=e>;tag=276a4c76
Call-ID: MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.
CSeq: 1 INVITE
User-Agent: 3CX Queue Manager (q=8000)
Content-Length: 0
21-Tem-2015 04:28:29.614 Provisional(180) from <sip:[email protected]>;tag=eb55f87e to <sip:[email protected]:5060;nf=e>;tag=276a4c76
21-Tem-2015 04:28:29.614 [CM505001]: Endpoint Queue:8000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX Queue;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Queue Manager (q=8000)] PBX contact: [sip:[email protected]:5060]
21-Tem-2015 04:28:29.614 [CM503002]: Call(C:30537): Alerting Queue:8000 by contact <sip:[email protected]:5488>
21-Tem-2015 04:28:29.614 UacSession 2195098 has formed leg L:30537.3[Queue]
21-Tem-2015 04:28:29.614 Answer from <sip:[email protected]>;tag=eb55f87e to <sip:[email protected]:5060;nf=e>;tag=276a4c76
21-Tem-2015 04:28:29.464 [CM503025]: Call(C:30537): Calling T:Queue:8000@[Dev:sip:[email protected]:5488;rinstance=22ef7689c652e3e4] for L:30537.1[Line:90001<<05534290920]
21-Tem-2015 04:28:29.464 Route to L:30537.3[Queue] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=ba69c33bfc740615 Call-ID=MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.:
INVITE sip:[email protected]:5488;rinstance=22ef7689c652e3e4 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-ba69c33bfc740615-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>
From: <sip:[email protected]:5060;nf=e>;tag=276a4c76
Call-ID: MzBmZTFjOTQ3ODVlNmU3N2Q0Y2FlMTFmYzNhMGU3YmM.
CSeq: 1 INVITE
Alert-Info: <http://www.notused.invalidtld>;info=external
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Supported: replaces
Referred-By: <sip:[email protected]:5060>
Content-Length: 0
21-Tem-2015 04:28:29.462 Outbound URI is used: sip:[email protected]:5488;rinstance=22ef7689c652e3e4
21-Tem-2015 04:28:29.462 SLA is globally disabled
21-Tem-2015 04:28:29.462 Added leg L:30537.3[Queue]
21-Tem-2015 04:28:29.412 [Flow] Call(C:30537): making call from L:30537.1[Line:90001<<05534290920] to T:Queue:8000@[Dev:sip:[email protected]:5488;rinstance=22ef7689c652e3e4]
21-Tem-2015 04:28:29.412 [CM503027]: Call(C:30537): From: Line:90001<<05534290920 (<sip:[email protected]:5060>) to T:Queue:8000@[Dev:sip:[email protected]:5488;rinstance=22ef7689c652e3e4]
21-Tem-2015 04:28:29.412 [CM503004]: Call(C:30537): Route 1: from L:30537.1[Line:90001<<05534290920] to T:Queue:8000@[Dev:sip:[email protected]:5488;rinstance=22ef7689c652e3e4]
21-Tem-2015 04:28:29.412 [Flow] Endpoint Queue:8000 has no forwarding rule on reason 'All calls'
21-Tem-2015 04:28:29.412 [Flow] Call(C:30537): has built target endpoint: Queue:8000 for call from L:30537.1[Line:90001<<05534290920]
21-Tem-2015 04:28:29.412 [Flow] Target endpoint for 8000 is Queue:8000
21-Tem-2015 04:28:29.412 [Flow] Building target endpoint to 8000 from <sip:[email protected]:5060>
21-Tem-2015 04:28:29.412 [CM503010]: Call(C:30537): Making route(s) from Line:90001<<05534290920 to <sip:[email protected]:5060>
21-Tem-2015 04:28:29.412 L:30537.1[Line:90001<<05534290920]: Updated OutCID: '2302000' and DNName: ''
21-Tem-2015 04:28:29.412 Call(C:30537): Referred(i): src=<sip:[email protected]:5060;nf=e>; dst=<sip:[email protected]:5060>
21-Tem-2015 04:28:29.412 [Flow] Refer: RefTo=<sip:[email protected]:5060>; was call from=<sip:[email protected]:5060> to=<sip:[email protected]:5060>
21-Tem-2015 04:28:29.412 Call transfer requested on Leg L:30537.2[Ivr];
Refer Recv Req REFER from 127.0.0.1:40600 tid=85001f1ed14c2275 Call-ID=MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.:
REFER sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-85001f1ed14c2275-1---d8754z-;rport=40600
Max-Forwards: 70
Contact: <sip:[email protected]:40600;rinstance=f840e0432b9b79fc>
To: <sip:[email protected]:5060;nf=e>;tag=502b6466
From: <sip:[email protected]:5060>;tag=470bb870
Call-ID: MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.
CSeq: 3 REFER
User-Agent: 3CX IVR
Refer-To: <sip:[email protected]:5060>
Referred-By: <sip:[email protected]:5060>
Content-Length: 0
21-Tem-2015 04:28:29.412 Refer from <sip:[email protected]:5060>;tag=470bb870 to <sip:[email protected]:5060;nf=e>;tag=502b6466
21-Tem-2015 04:28:29.211 L:30537.2[Ivr] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=3b3fb837ea5dc206 Call-ID=MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-3b3fb837ea5dc206-1---d8754z-;rport=40600
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060;nf=e>;tag=502b6466
From: <sip:[email protected]:5060>;tag=470bb870
Call-ID: MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 272
v=0
o=3cxPS 312425316352 305294999554 IN IP4 127.0.0.1
s=3cxPS Audio call
c=IN IP4 127.0.0.1
t=0 0
m=audio 7390 RTP/AVP 0 8 3 9 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:9 G722/8000
a=rtpmap:101 telephone-event/8000
a=recvonly
21-Tem-2015 04:28:29.211 SendMsg from <sip:[email protected]:5060;nf=e>;tag=502b6466 to <sip:[email protected]:5060>;tag=470bb870
21-Tem-2015 04:28:29.210 Answer to offerer immediateily, other party (L:30537.1[Line:90001<<05534290920]) doesn't support re-invite
21-Tem-2015 04:28:29.210 Reneg. from L:30537.2[Ivr], offer
21-Tem-2015 04:28:29.210 Leg L:30537.2[Ivr] raised event RecvdRemoteSdp
21-Tem-2015 04:28:29.210 Remote SDP is set for leg L:30537.2[Ivr]
21-Tem-2015 04:28:29.210 Offer SDP arrived on Leg L:30537.2[Ivr];
OnOffer Recv Req INVITE from 127.0.0.1:40600 tid=3b3fb837ea5dc206 Call-ID=MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-3b3fb837ea5dc206-1---d8754z-;rport=40600
Max-Forwards: 70
Contact: <sip:[email protected]:40600;rinstance=f840e0432b9b79fc>
To: <sip:[email protected]:5060;nf=e>;tag=502b6466
From: <sip:[email protected]:5060>;tag=470bb870
Call-ID: MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CX IVR
Content-Length: 360
v=0
o=3cxVCE 396052290 134264221 IN IP4 127.0.0.1
s=3cxVCE Audio Call
c=IN IP4 127.0.0.1
t=0 0
m=audio 40858 RTP/AVP 0 8 3 13 9 110 99 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:13 CN/8000
a=rtpmap:9 G722/8000
a=rtpmap:110 iLBC/8000
a=rtpmap:99 SPEEX/8000
a=rtpmap:101 telephone-event/8000
a=ptime:20
a=sendonly
21-Tem-2015 04:28:28.716 [EC100007]: External application is connected:
application:PBX:0/Aras364528
local:127.0.0.1:5482
remote:127.0.0.1:63939
21-Tem-2015 04:28:27.597 [EC100007]: External application [PBX:0/Aras747253] is disconnected:
21-Tem-2015 04:28:25.596 [EC100007]: External application is connected:
application:PBX:0/Aras747253
local:127.0.0.1:5482
remote:127.0.0.1:63937
21-Tem-2015 04:28:24.483 [EC100007]: External application [PBX:0/Aras98335] is disconnected:
21-Tem-2015 04:28:23.349 Line 90001 got Device: Dev(361):[sip:[email protected]:5060;transport=UDP / 90001]
21-Tem-2015 04:28:22.481 [EC100007]: External application is connected:
application:PBX:0/Aras98335
local:127.0.0.1:5482
remote:127.0.0.1:63935
21-Tem-2015 04:28:21.369 [EC100007]: External application [PBX:0/Aras836562] is disconnected:
21-Tem-2015 04:28:19.367 [EC100007]: External application is connected:
application:PBX:0/Aras836562
local:127.0.0.1:5482
remote:127.0.0.1:63933
21-Tem-2015 04:28:18.254 [EC100007]: External application [PBX:0/Aras598788] is disconnected:
21-Tem-2015 04:28:18.138 Update Queue: 8002; reg exts: [7500,7501,7502,7503,7504,7505,7506,7507,7508,7509,7510]
21-Tem-2015 04:28:18.138 Update Queue: 8000; reg exts: [7510,7511,7513,7514,7515,7516,7517,7518,7519,7520,7522,7523,7524,7525,7526,7527,7528,7529,7530,7531,7532,7533,7534,7535,7521]
21-Tem-2015 04:28:16.251 [EC100007]: External application is connected:
application:PBX:0/Aras598788
local:127.0.0.1:5482
remote:127.0.0.1:63925
21-Tem-2015 04:28:15.136 [EC100007]: External application [PBX:0/Aras448298] is disconnected:
21-Tem-2015 04:28:13.134 [EC100007]: External application is connected:
application:PBX:0/Aras448298
local:127.0.0.1:5482
remote:127.0.0.1:63923
21-Tem-2015 04:28:12.015 [EC100007]: External application [PBX:0/Aras977092] is disconnected:
21-Tem-2015 04:28:11.544 Currently active calls - 1: [30537]
21-Tem-2015 04:28:10.013 [EC100007]: External application is connected:
application:PBX:0/Aras977092
local:127.0.0.1:5482
remote:127.0.0.1:63921
21-Tem-2015 04:28:08.896 [EC100007]: External application [PBX:0/Aras342423] is disconnected:
21-Tem-2015 04:28:06.894 [EC100007]: External application is connected:
application:PBX:0/Aras342423
local:127.0.0.1:5482
remote:127.0.0.1:63919
21-Tem-2015 04:28:05.781 [EC100007]: External application [PBX:0/Aras979196] is disconnected:
21-Tem-2015 04:28:03.777 [EC100007]: External application is connected:
application:PBX:0/Aras979196
local:127.0.0.1:5482
remote:127.0.0.1:63917
21-Tem-2015 04:28:02.663 [EC100007]: External application [PBX:0/Aras846178] is disconnected:
21-Tem-2015 04:28:00.661 [EC100007]: External application is connected:
application:PBX:0/Aras846178
local:127.0.0.1:5482
remote:127.0.0.1:63915
21-Tem-2015 04:27:59.549 [EC100007]: External application [PBX:0/Aras378275] is disconnected:
21-Tem-2015 04:27:57.547 [EC100007]: External application is connected:
application:PBX:0/Aras378275
local:127.0.0.1:5482
remote:127.0.0.1:63913
21-Tem-2015 04:27:56.431 [EC100007]: External application [PBX:0/Aras935488] is disconnected:
21-Tem-2015 04:27:54.429 [EC100007]: External application is connected:
application:PBX:0/Aras935488
local:127.0.0.1:5482
remote:127.0.0.1:63911
21-Tem-2015 04:27:53.317 [EC100007]: External application [PBX:0/Aras718410] is disconnected:
21-Tem-2015 04:27:51.315 [EC100007]: External application is connected:
application:PBX:0/Aras718410
local:127.0.0.1:5482
remote:127.0.0.1:63909
21-Tem-2015 04:27:50.198 [EC100007]: External application [PBX:0/Aras383603] is disconnected:
21-Tem-2015 04:27:48.196 [EC100007]: External application is connected:
application:PBX:0/Aras383603
local:127.0.0.1:5482
remote:127.0.0.1:63907
21-Tem-2015 04:27:47.083 [EC100007]: External application [PBX:0/Aras257032] is disconnected:
21-Tem-2015 04:27:45.443 Session 2194991 of leg L:30537.1[Line:90001<<05534290920] is confirmed
21-Tem-2015 04:27:45.443 L:30537.1[Line:90001<<05534290920] got Confirmed Recv Req ACK from 10.25.31.5:5060 tid=3fc03da678db445b6e9033adaaf2cfcf [email protected]:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.25.31.5;branch=z9hG4bK3fc03da678db445b6e9033adaaf2cfcf;rport=5060
Max-Forwards: 70
To: <sip:[email protected]>;tag=fe5dd35b
From: <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e
Call-ID: [email protected]
CSeq: 1804801071 ACK
Supported: replaces
Content-Length: 0
21-Tem-2015 04:27:45.443 ConnCfmd from <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e to <sip:[email protected]>;tag=fe5dd35b
21-Tem-2015 04:27:45.363 [CM503007]: Call(C:30537): Ivr:851 has joined, contact <sip:[email protected]:40600>
21-Tem-2015 04:27:45.363 [CM503007]: Call(C:30537): Line:90001<<05534290920 has joined, contact <sip:[email protected]:5060>
21-Tem-2015 04:27:45.363 ~Target=Ext:Ext.851
21-Tem-2015 04:27:45.363 Session 2194991 of leg L:30537.1[Line:90001<<05534290920] is connected
21-Tem-2015 04:27:45.363 L:30537.1[Line:90001<<05534290920] got Connected.UAS Send 200/INVITE from 0.0.0.0:0 tid=657379ddea924e1ca11e5954536fe7ee [email protected]:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.25.31.5;branch=z9hG4bK657379ddea924e1ca11e5954536fe7ee;rport=5060
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=fe5dd35b
From: <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e
Call-ID: [email protected]
CSeq: 1804801071 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CXPhoneSystem 12.5.42341.999 (40218)
Content-Length: 248
v=0
o=3cxPS 308969209856 160004308993 IN IP4 10.25.101.49
s=3cxPS Audio call
c=IN IP4 10.25.101.49
t=0 0
m=audio 7388 RTP/AVP 8 0 101
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
21-Tem-2015 04:27:45.363 Connected(UAS) from <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e to <sip:[email protected]>;tag=fe5dd35b
21-Tem-2015 04:27:45.363 L:30537.1[Line:90001<<05534290920] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=657379ddea924e1ca11e5954536fe7ee [email protected]:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.25.31.5;branch=z9hG4bK657379ddea924e1ca11e5954536fe7ee;rport=5060
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=fe5dd35b
From: <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e
Call-ID: [email protected]
CSeq: 1804801071 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 248
v=0
o=3cxPS 308969209856 160004308993 IN IP4 10.25.101.49
s=3cxPS Audio call
c=IN IP4 10.25.101.49
t=0 0
m=audio 7388 RTP/AVP 8 0 101
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
21-Tem-2015 04:27:45.363 SendMsg from <sip:[email protected]>;tag=fe5dd35b to <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e
21-Tem-2015 04:27:45.362 L:30537.1[Line:90001<<05534290920]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
21-Tem-2015 04:27:45.362 ~Route=Dev:sip:[email protected]:40600;rinstance=f840e0432b9b79fc
21-Tem-2015 04:27:45.362 L:30537.2[Ivr] has joined to L:30537.1[Line:90001<<05534290920]
21-Tem-2015 04:27:45.362 Session 2194994 of leg L:30537.2[Ivr] is connected
21-Tem-2015 04:27:45.362 L:30537.2[Ivr] got Connected.UAC Recv 200/INVITE from 127.0.0.1:40600 tid=2c112f18f329f95f Call-ID=MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-d8754z-2c112f18f329f95f-1---d8754z-;rport=5060
Contact: <sip:[email protected]:40600;rinstance=f840e0432b9b79fc>
To: <sip:[email protected]:5060>;tag=470bb870
From: <sip:[email protected]:5060;nf=e>;tag=502b6466
Call-ID: MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CX IVR
Content-Length: 257
v=0
o=3cxVCE 396052290 134264220 IN IP4 127.0.0.1
s=3cxVCE Audio Call
c=IN IP4 127.0.0.1
t=0 0
m=audio 40858 RTP/AVP 0 8 9 3 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
21-Tem-2015 04:27:45.362 Connected(UAC) from <sip:[email protected]:5060>;tag=470bb870 to <sip:[email protected]:5060;nf=e>;tag=502b6466
21-Tem-2015 04:27:45.362 Remote SDP is set for leg L:30537.2[Ivr]
21-Tem-2015 04:27:45.362 Answer SDP arrived on Leg L:30537.2[Ivr];
OnAnswer Recv 200/INVITE from 127.0.0.1:40600 tid=2c112f18f329f95f Call-ID=MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-d8754z-2c112f18f329f95f-1---d8754z-;rport=5060
Contact: <sip:[email protected]:40600;rinstance=f840e0432b9b79fc>
To: <sip:[email protected]:5060>;tag=470bb870
From: <sip:[email protected]:5060;nf=e>;tag=502b6466
Call-ID: MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CX IVR
Content-Length: 257
v=0
o=3cxVCE 396052290 134264220 IN IP4 127.0.0.1
s=3cxVCE Audio Call
c=IN IP4 127.0.0.1
t=0 0
m=audio 40858 RTP/AVP 0 8 9 3 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
21-Tem-2015 04:27:45.362 L:30537.2[Ivr] Sending: OnSendReq Send Req ACK from 0.0.0.0:0 tid=9a1c5870a6631e44 Call-ID=MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.:
ACK sip:[email protected]:40600;rinstance=f840e0432b9b79fc SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-9a1c5870a6631e44-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=470bb870
From: <sip:[email protected]:5060;nf=e>;tag=502b6466
Call-ID: MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.
CSeq: 1 ACK
Content-Length: 0
21-Tem-2015 04:27:45.362 SendMsg from <sip:[email protected]:5060;nf=e>;tag=502b6466 to <sip:[email protected]:5060>;tag=470bb870
21-Tem-2015 04:27:45.362 L:30537.1[Line:90001<<05534290920] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=657379ddea924e1ca11e5954536fe7ee [email protected]:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.25.31.5;branch=z9hG4bK657379ddea924e1ca11e5954536fe7ee;rport=5060
Contact: <sip:[email protected]>
To: <sip:[email protected]>;tag=fe5dd35b
From: <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e
Call-ID: [email protected]
CSeq: 1804801071 INVITE
Content-Length: 0
21-Tem-2015 04:27:45.362 SendMsg from <sip:[email protected]>;tag=fe5dd35b to <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e
21-Tem-2015 04:27:45.362 Provisional response arrived for session 2194994 of Leg L:30537.2[Ivr]
21-Tem-2015 04:27:45.362 L:30537.2[Ivr] got Provisional Recv 180/INVITE from 127.0.0.1:40600 tid=2c112f18f329f95f Call-ID=MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-d8754z-2c112f18f329f95f-1---d8754z-;rport=5060
Contact: <sip:[email protected]:40600;rinstance=f840e0432b9b79fc>
To: <sip:[email protected]:5060>;tag=470bb870
From: <sip:[email protected]:5060;nf=e>;tag=502b6466
Call-ID: MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.
CSeq: 1 INVITE
User-Agent: 3CX IVR
Content-Length: 0
21-Tem-2015 04:27:45.362 Provisional(180) from <sip:[email protected]:5060>;tag=470bb870 to <sip:[email protected]:5060;nf=e>;tag=502b6466
21-Tem-2015 04:27:45.361 [CM505001]: Endpoint Ivr:851: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
21-Tem-2015 04:27:45.361 [CM503002]: Call(C:30537): Alerting Ivr:851 by contact <sip:[email protected]:40600>
21-Tem-2015 04:27:45.361 UacSession 2194994 has formed leg L:30537.2[Ivr]
21-Tem-2015 04:27:45.361 Answer from <sip:[email protected]:5060>;tag=470bb870 to <sip:[email protected]:5060;nf=e>;tag=502b6466
21-Tem-2015 04:27:45.212 [CM503025]: Call(C:30537): Calling T:Ivr:851@[Dev:sip:[email protected]:40600;rinstance=f840e0432b9b79fc] for L:30537.1[Line:90001<<05534290920]
21-Tem-2015 04:27:45.212 Route to L:30537.2[Ivr] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=8a2ab1678d30f379 Call-ID=MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.:
INVITE sip:[email protected]:40600;rinstance=f840e0432b9b79fc SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-8a2ab1678d30f379-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: <sip:[email protected]:5060;nf=e>;tag=502b6466
Call-ID: MDQxYzExZjQ3NTRhMGFkM2VkMTdjYjhlZTgyZjcwYjE.
CSeq: 1 INVITE
Alert-Info: <http://www.notused.invalidtld>;info=external
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 272
v=0
o=3cxPS 312425316352 305294999553 IN IP4 127.0.0.1
s=3cxPS Audio call
c=IN IP4 127.0.0.1
t=0 0
m=audio 7390 RTP/AVP 0 8 9 3 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=sendrecv
21-Tem-2015 04:27:45.210 Outbound URI is used: sip:[email protected]:40600;rinstance=f840e0432b9b79fc
21-Tem-2015 04:27:45.210 SLA is globally disabled
21-Tem-2015 04:27:45.210 Added leg L:30537.2[Ivr]
21-Tem-2015 04:27:45.165 [Flow] Call(C:30537): making call from L:30537.1[Line:90001<<05534290920] to T:Ivr:851@[Dev:sip:[email protected]:40600;rinstance=f840e0432b9b79fc]
21-Tem-2015 04:27:45.165 [CM503027]: Call(C:30537): From: Line:90001<<05534290920 (<sip:[email protected]:5060>) to T:Ivr:851@[Dev:sip:[email protected]:40600;rinstance=f840e0432b9b79fc]
21-Tem-2015 04:27:45.165 [CM503004]: Call(C:30537): Route 1: from L:30537.1[Line:90001<<05534290920] to T:Ivr:851@[Dev:sip:[email protected]:40600;rinstance=f840e0432b9b79fc]
21-Tem-2015 04:27:45.165 [Flow] Endpoint Ivr:851 has no forwarding rule on reason 'All calls'
21-Tem-2015 04:27:45.165 [Flow] Call(C:30537): has built target endpoint: Ivr:851 for call from L:30537.1[Line:90001<<05534290920]
21-Tem-2015 04:27:45.165 [Flow] Target endpoint for 851 is Ivr:851
21-Tem-2015 04:27:45.165 [Flow] Building target endpoint to 851 from <sip:[email protected]:5060>
21-Tem-2015 04:27:45.165 [CM503010]: Call(C:30537): Making route(s) from Line:90001<<05534290920 to <sip:[email protected]:5060>
21-Tem-2015 04:27:45.165 Remote SDP is set for leg L:30537.1[Line:90001<<05534290920]
21-Tem-2015 04:27:45.165 OnOffer from <sip:[email protected]:5060;nf=e>
21-Tem-2015 04:27:45.164 Inbound DID: ''; Phonebook Name: ''
21-Tem-2015 04:27:45.164 [CM500002]: Call(C:30537): Info on incoming INVITE from Line:90001<<05534290920:
Invite-IN Recv Req INVITE from 10.25.31.5:5060 tid=657379ddea924e1ca11e5954536fe7ee [email protected]:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.25.31.5;branch=z9hG4bK657379ddea924e1ca11e5954536fe7ee;rport=5060
Max-Forwards: 70
Contact: <sip:[email protected]>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e
Call-ID: [email protected]
CSeq: 1804801071 INVITE
Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, INFO, UPDATE, REFER
Content-Type: application/sdp
Proxy-Authorization: Digest username="90001",realm="3CXPhoneSystem",nonce="414d535c0bbe311144:b4ad497ccab57faa8b3d1112a8eb0c0d",uri="sip:[email protected]",response="eed1c6f1e4779cb7967d00b283847b09",algorithm=MD5
Supported: replaces
Content-Length: 282
v=0
o=sip-2.01.04.03 153170625 153170626 IN IP4 10.25.31.5
s=-
c=IN IP4 10.25.31.5
t=0 0
m=audio 5334 RTP/AVP 8 0 18 4 101
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
21-Tem-2015 04:27:45.164 [CM503001]: Call(C:30537): Incoming call from Line:90001<<05534290920 to <sip:[email protected]:5060>
21-Tem-2015 04:27:45.164 Line limit check: Current # of calls for line Lc:90001(@Gateway[<sip:[email protected]:5060>]) is 1; limit is 30
21-Tem-2015 04:27:45.164 Blacklist check: number '05534290920', list: '05322456660'; result = false
21-Tem-2015 04:27:45.162 Outbound URI is used: sip:[email protected]:5060;transport=UDP
21-Tem-2015 04:27:45.160 [CM503012]: Inbound office hours rule (unnamed) for 90001 forwards to DN:851
21-Tem-2015 04:27:45.160 [Flow] Looking for inbound target: called=2302000; caller=<sip:05534290920@:5060>
21-Tem-2015 04:27:45.160 CallerNameAddr: <sip:05534290920;nf=e>
21-Tem-2015 04:27:45.160 Tenant's phonebook has failed to load!
21-Tem-2015 04:27:45.160 Looking for phone number 05534290920 in tenant's 'default' phonebook
21-Tem-2015 04:27:45.160 No inbound caller ID reformat rule for DN:90001 is matched CID '05534290920'
21-Tem-2015 04:27:45.160 Line 90001 has been updated from DB
21-Tem-2015 04:27:45.160 IPs do not match!
21-Tem-2015 04:27:45.160 Compare IPs: incoming=10.25.31.5; external=0.0.0.0
21-Tem-2015 04:27:45.160 IPs do not match!
21-Tem-2015 04:27:45.160 Compare IPs: incoming=10.25.31.5; external=0.0.0.0
21-Tem-2015 04:27:45.160 IPs do not match!
21-Tem-2015 04:27:45.160 Compare IPs: incoming=10.25.31.5; external=10.25.101.49
21-Tem-2015 04:27:45.160 IncomingCall: C:30537 from <sip:[email protected]:5060> to <sip:[email protected]:5060>
21-Tem-2015 04:27:45.160 Added leg L:C:30537.1[No endpoint yet]
21-Tem-2015 04:27:45.160 UasSession 2194991 started
21-Tem-2015 04:27:45.160 Call from <sip:[email protected]>;tag=74a68e07709980678cc05fe3de86b31e to <sip:[email protected]>;tag=fe5dd35b
21-Tem-2015 04:27:45.081 [EC100007]: External application is connected:
application:PBX:0/Aras257032
local:127.0.0.1:5482
remote:127.0.0.1:63890
21-Tem-2015 04:27:45.051 IPs do not match!
21-Tem-2015 04:27:45.051 Compare IPs: incoming=10.25.31.5; external=0.0.0.0
21-Tem-2015 04:27:45.051 IPs do not match!
21-Tem-2015 04:27:45.051 Compare IPs: incoming=10.25.31.5; external=0.0.0.0
21-Tem-2015 04:27:45.051 IPs do not match!
21-Tem-2015 04:27:45.051 Compare IPs: incoming=10.25.31.5; external=10.25.101.49
what could cause this problem?