Strange Extension handling with an Pytton Smartnode 4553

Discussion in '3CX Phone System - General' started by Karel Krobath, Aug 3, 2007.

  1. Karel Krobath

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    Hello,

    I have an Pytton Smartnode 4552 on an ISDN line. It took some time to get it configured.

    The strange thing is, that the 3cx server does not recognize the extensions, that are called from the isdn line. The ISDN Line is a DID line with just sending the extension numbers to the Smartnode.

    The problem is that it does not matter, which extension i dial from the outside, only the extension 102 keeps on ringing. In the log there are different "sip to headers".

    Anybody an idea? (you can see, that the sip extension ist beeing sent to the server with the right number)

    Basic configuration is:
    Extension: 101
    Extension: 202
    PATTON: 10000

    here is the Log of the Server:

    Code:
    11:34:38.012	StratInOut::onHangUp	[CM104007] Call(6): Call from Ln:10000@Patton to 102 has been terminated by Ln:10000@Patton; cause: CANCEL; from IP:10.11.12.124
    11:34:35.929	CallConf::onProvisional	[CM103003] Call(6): Ext.102 is ringing
    11:34:35.859	CallConf::onIncoming	[CM103002] Call(6): Incoming call from 10000 (Ln:10000@Patton) to sip:102@10.11.12.123
    11:34:26.736	StratInOut::onHangUp	[CM104007] Call(5): Call from Ln:10000@Patton to 102 has been terminated by Ln:10000@Patton; cause: CANCEL; from IP:10.11.12.124
    11:34:23.070	CallConf::onProvisional	[CM103003] Call(5): Ext.102 is ringing
    11:34:23.000	CallConf::onIncoming	[CM103002] Call(5): Incoming call from 10000 (Ln:10000@Patton) to sip:101@10.11.12.123
    11:34:15.690	StratInOut::onHangUp	[CM104007] Call(4): Call from Ln:10000@Patton to 102 has been terminated by Ln:10000@Patton; cause: CANCEL; from IP:10.11.12.124
    11:34:12.625	CallConf::onProvisional	[CM103003] Call(4): Ext.102 is ringing
    11:34:12.465	CallConf::onIncoming	[CM103002] Call(4): Incoming call from 10000 (Ln:10000@Patton) to sip:100@10.11.12.123
    

    Log on the Smartnode:

    Code:
    SN4552/2BIS/EUI(cfg)#debug gateway sip signaling
    SN4552/2BIS/EUI(cfg)#00:07:56  SIP_SI> [EP IF_SIP_SERVICE-0081b868 SES 0x81cde8] > Stack: INVITE sip:100@10.11.12.123
    00:07:56  SIP_SI> [EP IF_SIP_SERVICE-0081b868 SES 0x81cde8]          From:                    sip:10000@10.11.12.124:5060
    00:07:56  SIP_SI> [EP IF_SIP_SERVICE-0081b868 SES 0x81cde8]          To:                      sip:100@10.11.12.123
    00:07:56  SIP_SI> [EP IF_SIP_SERVICE-0081b868 SES 0x81cde8] < Stack: Authentication Reqired: 3CXPhoneSystem
    00:07:56  SIP_SI> [GW GW_SIP] Using authentication data from user:'10000' on service:'default' with authentication name '10000'.
    00:07:56  SIP_SI> [EP IF_SIP_SERVICE-0081b868 SES 0x81cde8] < Stack: 100 Trying
    00:07:57  SIP_SI> [EP IF_SIP_SERVICE-0081b868 SES 0x81cde8] < Stack: 180 Ringing
    00:07:57  SIP_SI> [EP IF_SIP_SERVICE-0081b868 SES 0x81cde8] < Stack: 180 Ringing
    00:07:58  SIP_SI> [EP IF_SIP_SERVICE-0081b868 SES 0x81cde8] < Stack: 180 Ringing
    00:07:59  SIP_SI> [EP IF_SIP_SERVICE-0081b868 SES 0x81cde8] > Stack: BYE
    00:08:00  SIP_SI> [EP IF_SIP_SERVICE-0081b868 SES 0x81cde8] < Stack: 487 Request Terminated
    00:08:00  SIP_SI> [EP IF_SIP_SERVICE-0081b868] Finished
    00:08:07  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738] > Stack: INVITE sip:101@10.11.12.123
    00:08:07  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738]          From:                    sip:10000@10.11.12.124:5060
    00:08:07  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738]          To:                      sip:101@10.11.12.123
    00:08:07  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738] < Stack: Authentication Reqired: 3CXPhoneSystem
    00:08:07  SIP_SI> [GW GW_SIP] Using authentication data from user:'10000' on service:'default' with authentication name '10000'.
    00:08:07  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738] < Stack: 100 Trying
    00:08:07  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738] < Stack: 180 Ringing
    00:08:07  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738] < Stack: 180 Ringing
    00:08:08  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738] < Stack: 180 Ringing
    00:08:10  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738] < Stack: 180 Ringing
    00:08:11  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738] > Stack: BYE
    00:08:11  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x827738] < Stack: 487 Request Terminated
    00:08:11  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8] Finished
    00:08:19  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x6ed3d0] > Stack: INVITE sip:102@10.11.12.123
    00:08:19  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x6ed3d0]          From:                    sip:10000@10.11.12.124:5060
    00:08:19  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x6ed3d0]          To:                      sip:102@10.11.12.123
    00:08:20  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x6ed3d0] < Stack: Authentication Reqired: 3CXPhoneSystem
    00:08:20  SIP_SI> [GW GW_SIP] Using authentication data from user:'10000' on service:'default' with authentication name '10000'.
    00:08:20  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x6ed3d0] < Stack: 100 Trying
    00:08:20  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x6ed3d0] < Stack: 180 Ringing
    00:08:20  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x6ed3d0] < Stack: 180 Ringing
    00:08:21  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x6ed3d0] < Stack: 180 Ringing
    00:08:22  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x6ed3d0] > Stack: BYE
    00:08:22  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8 SES 0x6ed3d0] < Stack: 487 Request Terminated
    00:08:22  SIP_SI> [EP IF_SIP_SERVICE-0081f0d8] Finished
    
    
    
    
    greetings karel
     
  2. marcoluce

    Joined:
    Jun 22, 2007
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    Hello Karel,

    Please make first sure you use a recent Patton firmware, from http://upgrades.patton.com.

    Then, can you post your SmartNode configuration here? I might be able to help, I ran into the same issue but got a configuration workaround. Also, the latest 3CX version contains new Patton template config files - did you try those yet?
     

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