Strange Incoming problem

[amartini]

Hi, I configured the 3CX pbx with my voip provider. I can make outgoing calls, but I have a little problem in incoming calls only if the calls are routed to a IVR o Queue. If an incoming call is routed to an IVR, in my mobile phone I see that the call still in connecting. In line status I see the call connected for about 20 seconds, then the call is terminated and then re-connected. After 30 seconds my mobile phone close the call, but the line stay connected. If I route the call to an exension I have no problem. I attached my log:

****** call routed to a IVR ********

02:19:58.503 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
02:19:58.443 CallCtrl:nLegConnected :[CM503007]: Call(2): Device joined: sip:[email protected]:5060
02:19:58.443 MediaServerReporting::SetRemoteParty :[MS210003] C:2.1:Answer provided. Connection(transcoding mode):193.193.193.190:22(23)
02:19:58.253 CallCtrl:nLegConnected :[CM503007]: Call(2): Device joined: sip:
02:19:58.033 MediaServerReporting::SetRemoteParty :[MS210000] C:2.1:Offer received. RTP connection: xxx.xxx.xxx.229:10026(10027)
02:19:58.013 CallCtrl:nSelectRouteReq :[CM503004]: Call(2): Calling: IVR:811@[Dev]
02:19:57.993 CallCtrl:nSelectRouteReq :[CM503010]: Making route(s) to [sip:[email protected]:5060]
02:19:57.873 CallLeg::setRemoteSdp :Remote SDP is set for legC:2.1
02:19:57.873 Line:rintEndpointInfo :[CM505003]: Provider:[ip_04441111177] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.243:5060]
02:19:57.873 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
02:19:57.732 CallCtrl:nIncomingCall :[CM503001]: Call(2): Incoming call from 3335557474@(Ln.10002@ip_04441111177) to [sip:[email protected]:5060]
02:19:57.402 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
02:19:57.312 CallLeg:nNewCall :[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:4;rinstance=80565b131d628e6d SIP/2.0
Via: SIP/2.0/UDP xxx.xxx.xxx.227;branch=z9hG4bK90d.af89a7d1.0
Via: SIP/2.0/UDP xxx.xxx.xxx.227:6062;branch=z9hG4bK-d87543-a5b28e1b5837ca01-1--d87543-;rport=6062
Max-Forwards: 16
Record-Route: [sip:xxx.xxx.xxx.227;ftag=bc9c8d50;lr=on]
Contact: [sip:[email protected]:5060]
To: "04441111177"[sip:[email protected]]
From: "3335557474"[sip:[email protected]:5060];tag=bc9c8d50
Call-ID: 55a45b2df9681e30@YzE.
CSeq: 1 INVITE
Session-Expires: 100
Min-SE: 90
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE
Supported: timer
Content-Length: 0


02:19:57.182 Call::Terminate :[CM503008]: Call(1): Call is terminated
02:19:57.131 Call::Terminate :[CM503008]: Call(1): Call is terminated
02:19:57.031 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
02:19:33.067 CallLeg:nConfirmed :Session 51 of leg C:1.1 is confirmed
02:19:32.827 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
02:19:32.766 CallCtrl:nLegConnected :[CM503007]: Call(1): Device joined: sip:[email protected]:5060
02:19:32.756 MediaServerReporting::SetRemoteParty :[MS210003] C:1.1:Answer provided. Connection(transcoding mode):193.193.193.190:20(21)
02:19:32.716 CallCtrl:nLegConnected :[CM503007]: Call(1): Device joined: sip:
02:19:32.676 CallCtrl:nSelectRouteReq :[CM503004]: Call(1): Calling: IVR:811@[Dev]
02:19:32.646 CallCtrl:nSelectRouteReq :[CM503010]: Making route(s) to [sip:[email protected]:5060]
02:19:32.646 MediaServerReporting::SetRemoteParty :[MS210000] C:1.1:Offer received. RTP connection: xxx.xxx.xxx.228:10042(10043)
02:19:32.636 CallLeg::setRemoteSdp :Remote SDP is set for legC:1.1
02:19:32.636 Line:rintEndpointInfo :[CM505003]: Provider:[ip_04441111177] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.243:5060]
02:19:32.636 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
02:19:32.406 CallCtrl:nIncomingCall :[CM503001]: Call(1): Incoming call from 3335557474@(Ln.10002@ip_04441111177) to [sip:[email protected]:5060]
02:19:32.306 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
02:19:32.196 CallLeg:nNewCall :[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:4;rinstance=80565b131d628e6d SIP/2.0
Via: SIP/2.0/UDP xxx.xxx.xxx.227;branch=z9hG4bK97fd.726f6b05.0
Via: SIP/2.0/UDP xxx.xxx.xxx.227:6062;branch=z9hG4bK-d87543-1fa0321b9155f754-1--d87543-;rport=6062
Max-Forwards: 16
Record-Route: [sip:xxx.xxx.xxx.227;ftag=868bd839;lr=on]
Contact: [sip:[email protected]:5060]
To: "04441111177"[sip:[email protected]]
From: "3335557474"[sip:[email protected]:5060];tag=868bd839
Call-ID: 5313f7031d63e204@YzE.
CSeq: 1 INVITE
Session-Expires: 100
Min-SE: 90
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE
Supported: timer
Content-Length: 0

*********** call routed to an extension **************

02:30:28.690 Call::Terminate :[CM503008]: Call(1): Call is terminated
02:30:28.610 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:210
02:30:14.780 Extension:rintEndpointInfo :[CM505001]: Ext.210: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.243:5060]
02:30:14.780 CallCtrl:nAnsweredCall :[CM503002]: Call(1): Alerting sip:[email protected]:5070;rinstance=d068ef0dd8194324
02:30:14.439 MediaServerReporting::SetRemoteParty :[MS210002] C:1.2:Offer provided. Connection(transcoding mode): 192.168.0.243:7000(7001)
02:30:14.399 CallCtrl:nSelectRouteReq :[CM503004]: Call(1): Calling: Ext:210@[Dev:sip:[email protected]:5070;rinstance=d068ef0dd8194324]
02:30:14.379 CallCtrl:nSelectRouteReq :[CM503010]: Making route(s) to [sip:[email protected]:5060]
02:30:14.379 MediaServerReporting::SetRemoteParty :[MS210000] C:1.1:Offer received. RTP connection: 193.193.136.228:10048(10049)
02:30:14.379 CallLeg::setRemoteSdp :Remote SDP is set for legC:1.1
02:30:14.379 Line:rintEndpointInfo :[CM505003]: Provider:[ip_04441111177] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.243:5060]
02:30:14.379 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:210
02:30:14.129 CallCtrl:nIncomingCall :[CM503001]: Call(1): Incoming call from 3335557474@(Ln.10002@ip_04441111177) to [sip:[email protected]:5060]
02:30:14.059 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:210
02:30:13.948 CallLeg:nNewCall :[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:4;rinstance=ef462315de4f0d60 SIP/2.0
Via: SIP/2.0/UDP 193.193.136.227;branch=z9hG4bKf552.9efcff63.0
Via: SIP/2.0/UDP 193.193.136.227:6062;branch=z9hG4bK-d87543-564efa4fcd7da940-1--d87543-;rport=6062
Max-Forwards: 16
Record-Route: [sip:193.193.136.227;ftag=af959875;lr=on]
Contact: [sip:[email protected]:5060]
To: "04441111177"[sip:[email protected]]
From: "3335557474"[sip:[email protected]:5060];tag=af959875
Call-ID: bb21bc44d216b82f@YzE.
CSeq: 1 INVITE
Session-Expires: 100
Min-SE: 90
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE
Supported: timer
Content-Length: 0

Please help me soon that I need to buy the product.

Thank you