Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Strange problem with no inbound calls

Discussion in '3CX Phone System - General' started by IA76, Jul 19, 2013.

Thread Status:
Not open for further replies.
  1. IA76

    Joined:
    Mar 31, 2011
    Messages:
    24
    Likes Received:
    0
    Hi

    All inbound calls don't hit our 3CX server, rather they go to our VOIP providers VM. Our VOIP provider is saying that this is happening becuase the calls can't see our 3CX server.

    However,

    We have outbound calls via VOIP.
    Firewall test passes ok on all ports
    All trunks show as connected ok
    Broadband is working fine

    What could be causing this as everything was working fine and now we have this problem when no changes have been made from our side.
     
  2. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,086
    Likes Received:
    65
    This is one of those situations where you will need to work with the provider. There are only a few reasons - 3CX system is down, firewall is not passing streams or not correctly, trunks are not registered (but look like it as perhaps the registration period had not expired), and/or the carrier is down.

    If the call is not hitting your system, then presumably there are no logs to examine to gain a better understanding.
     
  3. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,113
    Likes Received:
    329
    I'm a bit surprised that you have a voicemail service with your VoIP provider when routing the "trunk" into 3CX. Being alerted and accessing any voice-mails must be... "interesting".

    I agree, you have to work with your provider. They can tell you why the call did not reach 3CX allowing you to correct any settings.
     
Thread Status:
Not open for further replies.