Strange problems please help.

Discussion in '3CX Phone System - General' started by DaKhalli, Jul 2, 2007.

  1. DaKhalli

    DaKhalli New Member

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    Hello,

    The system used to be running reasonable smooth (every now and then they had one side audio internal) but problems seem to get worse every day.

    Now customers start complaining and internal calls hardly work.

    Everything registers fine and all seems to be ok.

    I found two error messages in the serverlog from today, maybe they shed some light on the issue. My customer is getting really impatient now so im hoping for a quick reply.

    Thanks in advance,

    DaKhalli

    Server log:

    13:53:42.093 CallConf::eek:nProvisional [CM103003] Call(56): Ext.110 is ringing
    13:53:42.000 CallConf::eek:nIncoming [CM103002] Call(56): Incoming call from 0624750396 (Ln:10001@Voiceworks Notom) to sip:wsprx01.0237111916@213.239.164.175:5080
    13:54:03.218 MediaServerReporting::RTPSender [MS004000] Call(56) Ext.110: (ACTIVE): Can't send RTP stream to 0.0.0.0:5006 destination unreachable
    13:53:49.078 CallLegImpl::eek:nConnected [CM103001] Call(56): Created audio channel for Ext.110 (10.10.1.41:5006) with Media Server (10.10.1.12:7148)
    13:53:49.046 StratInOut::eek:nConnected [CM104005] Call(56): Setup completed for call from Ln:10001@Voiceworks Notom to Ext.110
    13:53:49.031 CallLegImpl::eek:nConnected [CM103001] Call(56): Created audio channel for Ln:10001@Voiceworks Notom (213.239.164.176:17722) with Media Server (84.107.147.253:8000)
    13:54:38.234 StratLink::eek:nHangUp [CM004001] Call(56): HangUp from wrong leg has arrived. Leg will be removed from call
    13:54:37.937 MediaServerReporting::DTMFhandler [MS211000] Call(56) Ln:10001@Voiceworks Notom: DTMF (in-band) from 213.239.164.176:17722 detected.
    13:54:31.140 CallLegImpl::eek:nConnected [CM103001] Call(56): Created audio channel for Ext.520 (10.10.1.46:16418) with Media Server (10.10.1.12:7152)
    13:54:31.140 StratTransfer::finishTransfer [CM108005] Call(56): Transfer finished, Ln:10001@Voiceworks Notom is connected to Ext.520
    13:54:31.140 StratTransfer::eek:nConnected [CM008008] Call(56): Transfer: wrong leg is connected
    13:54:31.109 StratLink::Transfer [CM104002] Call(56): transfers Ln:10001@Voiceworks Notom from Ext.110 to sip:520@10.10.1.12


    11:13:07.609 CallConf::Rejected [CM103005] Call(36) is rejected: Declined
    11:13:07.609 StratInOut::eek:nCancel [CM104008] Call(36): Call from Ext.630 to 0627563617 terminated; cause: 603 Declined; from IP:213.239.164.175
    11:12:22.093 CallConf::eek:nProvisional [CM103003] Call(36): Ln:10001@Voiceworks Notom is ringing
    11:12:21.671 CallConf::eek:nIncoming [CM103002] Call(36): Incoming call from 630 (Ext.630) to sip:0627563617@10.10.1.12
     
  2. archie

    archie Well-Known Member
    3CX Staff

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    There's nothing problematic in your logs, except some strange way of transfer, but you cut it in the way that start of that call is missing, so i can't understand what;s wrong.

    Call 36 has been rejected by callee, provider responded with 603. So, that call has been dropped.

    Call 56 had some error during transfer, but, again, I can't tell you what exactly was wrong with it. Than, ext. 110 has put caller on-hold, but in old-fashion way (by providing 0.0.0.0 as RTP destination), that is why you got that error message from Media Server. But actually PBX should work correctly in such situation.
    And, I can't understand why, but your log entries aren't ordered in timely fashion. It is really something strange. We never got such mess in all our testings.
     
  3. DaKhalli

    DaKhalli New Member

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    ah time order is my own cut and paste fault, wanted to have logs of the whole call.

    Its strange any advise on what to check next?

    Network seems to operate jsut fine (all connections show 100mbit) ping times everything is fine. what on earth am i missing.

    Should granstream 2000 phones be bound to media server? it solved the music on hold problem.

    I really am desperate, anything i forgot to check?
     
  4. 3CXsupport

    3CXsupport New Member
    3CX Staff

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    You really should not be having any issues with the GXP2000s .

    I think at this point the most productive thing to do is really try to isolate the problem.

    Is the issue croping up with all phones ? or is it when certain phones are involved ?
    Is it a problem with all calls or with calls that are transferred ?
    Is it a provider + 3CX issue ? Do you have a spare alternate provider account to test with (for a few days)?

    Gather as much information about the calls as possible and see which calls are failing, then look for the 'pattern' in failed calls. It's the
    which we needs to be investigated.

    GXP2000s do not need to be bound to MS, but they work both ways (bound and not).
     
  5. DaKhalli

    DaKhalli New Member

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    well its all phones sometimes, but two phones have it a lot, ill try to find out how and what.

    Maybe its a cabling issue. Ill try to reboot the phone and see what happens.

    Btw the guy with most problems is using a Linksys 2002 device, just like the ones downstrairs and those work ok.
     
  6. DaKhalli

    DaKhalli New Member

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    ok been to customer,

    first disconnected the cables from the SPA-2002 ATA and measured them. They turned out to be fine.

    In the meanwhile i disconnected the power for a hard reset.

    When i connected the device again he could make and receive calls, lets hope it was that what was causing the problems.

    (when i asked further it turned out only two peeps had big problems..pfft some feedback from customers...)

    In 4 hours i know if it worked or not.

    Thanks for all the help so far.
     
  7. Anonymous

    Anonymous Guest

    The funny things with linksys ATA's are that they run a funny os and have a very small processor, this processor is running approx 90% (that is why they tend to get hot) Somehow (do not ask me why) they need a hard reboot everynow and then. (Just to kick them in the guts).

    We reboot our linksys kit once a month :), well that is when we have our regular power outage anyway LOL.
     
  8. DaKhalli

    DaKhalli New Member

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    lol yeh well it seems it done the job, the guy has been calling all afthernoon without probs.

    Ill keep yall updated
     

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