Strange registration problem

Discussion in '3CX Phone System - General' started by tomaz, Feb 27, 2008.

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  1. tomaz

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    Registration to my local VoIP provider somehow does not work well. 3CX PBX is trying to connect to ITSP every few seconds. VoIP trunk to Detel is somehow working. Log is:

    00:07:09.765 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: <secret>@Detel
    00:07:09.750 ClientRegs::eek:nFailure [CM504007]: Next attempt to register <secret>@Detel is scheduled in 1 minute
    00:07:09.750 ClientRegs::eek:nFailure [CM504005]: Registration failed for: <secret>@Detel
    00:07:09.625 ClientRegs::Register [CM504003]: Sent registration request for <secret>@Detel
    00:07:01.421 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: <secret>@Detel
    00:07:01.406 ClientRegs::eek:nFailure [CM504007]: Next attempt to register <secret>@Detel is scheduled in 1 minute
    00:07:01.406 ClientRegs::eek:nFailure [CM504005]: Registration failed for: <secret>@Detel
    00:07:01.281 ClientRegs::Register [CM504003]: Sent registration request for <secret>@Detel
    00:06:56.031 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: <secret>@Detel
    00:06:56.015 ClientRegs::eek:nFailure [CM504007]: Next attempt to register <secret>@Detel is scheduled in 1 minute
    00:06:56.015 ClientRegs::eek:nFailure [CM504005]: Registration failed for: <secret>@Detel
    00:06:55.890 ClientRegs::Register [CM504003]: Sent registration request for <secret>@Detel
    00:06:55.562 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: <secret>@Detel
    00:06:55.546 ClientRegs::eek:nFailure [CM504007]: Next attempt to register <secret>@Detel is scheduled in 1 minute
    00:06:55.546 ClientRegs::eek:nFailure [CM504005]: Registration failed for: <secret>@Detel
    00:06:55.484 ClientRegs::Register [CM504003]: Sent registration request for <secret>@Detel
    00:06:37.937 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: <secret>@Detel
    00:06:37.921 ClientRegs::eek:nFailure [CM504007]: Next attempt to register <secret>@Detel is scheduled in 1 minute
    00:06:37.921 ClientRegs::eek:nFailure [CM504005]: Registration failed for: <secret>@Detel
    00:06:37.796 ClientRegs::Register [CM504003]: Sent registration request for <secret>@Detel
    00:06:35.500 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: <secret>@Detel
    00:06:35.484 ClientRegs::eek:nFailure [CM504007]: Next attempt to register <secret>@Detel is scheduled in 1 minute
    00:06:35.484 ClientRegs::eek:nFailure [CM504005]: Registration failed for: <secret>@Detel
    00:06:35.359 ClientRegs::Register [CM504003]: Sent registration request for <secret>@Detel
    00:06:29.781 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: <secret>@Detel
    00:06:29.765 ClientRegs::eek:nFailure [CM504007]: Next attempt to register <secret>@Detel is scheduled in 1 minute
    00:06:29.765 ClientRegs::eek:nFailure [CM504005]: Registration failed for: <secret>@Detel
    00:06:29.640 ClientRegs::Register [CM504003]: Sent registration request for <secret>@Detel

    What is wrong? I do not want to spam ITSP!

    Thanks in advance,
    Thomas
     
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  2. archie

    archie Well-Known Member
    3CX Support

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    What version do you use?
     
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  3. tomaz

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    We use latest version: 5.0.3790.0

    Technical manual says that following reasons are possible:

    1. The Authentication ID supplied was invalid.
    2. The Authentication Password supplied was invalid.
    3. The VoIP Provider is temporarily unable to satisfy registration requests (possibly
    because of load or other technical reasons related to the VoIP Providers’
    infrastructure)
    4. The account with the Provider has expired
    5. The account with the Provider has insufficient credit


    I believe that none of them apply. Actually I can make inbound and outbound calls. ITSP is http://www.detel.eu


    Any ideas?
     
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  4. landfiets

    landfiets New Member

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    Try the same account directly on a Hardwarephone or X-lite, without 3CX.
    Is it registering normal then? Or the same?
    That would be my first step to rule out that it is the provider itself or your ID credentials
     
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  5. tomaz

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    I have solved the problem. I have deleted VOIP Provider account and create new one, with the same settings.
    Problem mysteriously vanished.

    I will try advice Edwin's advice and report to forum.
     
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