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Hello all,
I am having a problem with a remote extension. I have a ring group answer all incoming calls, it rings all internal extensions and one remote extension. When a call comes in, 3cx answers, rings all extension, except the remote extension trying to dial out the number that dialed in. For example, I call in on my cell phone, it rings all extension, the remote extension receives the ring and immediately try's to call my my cell phone. It is the strangest thing. Any ideas of what is going on here?
Side note, when I first provisioned the remote extension, if call in, the the DR pick up and dial the extension, it would ring normally and I could answer and talk with no problems. The problems start when I put the remote extension in the ring group and it doens't work from there on, neither waiting for the DR to pick up and dial nor via ring groups.
EDIT: I forgot to add that I am running V9 Free, with Service Pack 5. The phones are all Cisco SPA504g's.
Here is log of a call answered by a ring group:
Thank you so much all!!
Nick
I am having a problem with a remote extension. I have a ring group answer all incoming calls, it rings all internal extensions and one remote extension. When a call comes in, 3cx answers, rings all extension, except the remote extension trying to dial out the number that dialed in. For example, I call in on my cell phone, it rings all extension, the remote extension receives the ring and immediately try's to call my my cell phone. It is the strangest thing. Any ideas of what is going on here?
Side note, when I first provisioned the remote extension, if call in, the the DR pick up and dial the extension, it would ring normally and I could answer and talk with no problems. The problems start when I put the remote extension in the ring group and it doens't work from there on, neither waiting for the DR to pick up and dial nor via ring groups.
EDIT: I forgot to add that I am running V9 Free, with Service Pack 5. The phones are all Cisco SPA504g's.
Here is log of a call answered by a ring group:
Code:
13:19:55.921 [CM503003]: Call(61): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.xxx.x.151:5060
13:19:55.921 [CM503003]: Call(61): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.xxx.x.150:5060
13:19:55.812 [CM503008]: Call(61): Call is terminated
13:19:48.246 [CM503020]: Normal call termination. Reason: Not available
13:19:48.246 [CM503016]: Call(62): Attempt to reach "MCS:CALLERID "<sip:[email protected]> failed. Reason: Not Registered
13:19:48.246 [CM503016]: Call(62): Attempt to reach "MCS:CALLERID "<sip:[email protected]> failed. Reason: Not Registered
13:19:48.246 [CM503017]: Call(62): Target is not registered: PSTNline:993913xxxxxxx dialed on (AnyLine@Grandstream_GXW4104)
13:19:48.246 [CM303003]: There are no available outbound lines on gateway Grandstream_GXW4104 at this time.
13:19:48.246 [CM503017]: Call(62): Target is not registered: PSTNline:992913xxxxxxx dialed on (AnyLine@Grandstream_GXW4104)
13:19:48.246 [CM303003]: There are no available outbound lines on gateway Grandstream_GXW4104 at this time.
13:19:48.246 [CM503017]: Call(62): Target is not registered: PSTNline:991913xxxxxxx dialed on (AnyLine@Grandstream_GXW4104)
13:19:48.246 [CM303003]: There are no available outbound lines on gateway Grandstream_GXW4104 at this time.
13:19:48.246 [CM503010]: Making route(s) to "MCS:CALLERID "<sip:[email protected]>
13:19:48.246 [CM505001]: Ext.202: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
13:19:48.246 [CM503001]: Call(62): Incoming call from Ext.202 to "MCS:CALLERID "<sip:[email protected]>
13:19:47.809 [CM505001]: Ext.101: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
13:19:47.809 [CM503002]: Call(61): Alerting sip:[email protected]:5060
13:19:47.809 [CM505001]: Ext.102: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
13:19:47.809 [CM503002]: Call(61): Alerting sip:[email protected]:5060
13:19:47.793 [CM503025]: Call(61): Calling RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104202Ext.202@[Dev:sip:[email protected]:5060]
13:19:47.731 [CM503025]: Call(61): Calling RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104202Ext.202@[Dev:sip:[email protected]:5060]
13:19:47.731 [CM503025]: Call(61): Calling RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104202Ext.202@[Dev:sip:[email protected]:5060]
13:19:47.684 [CM503004]: Call(61): Route 1: RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104202Ext.202@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060]
13:19:47.684 [CM503010]: Making route(s) to <sip:[email protected]:5060>
13:19:47.684 [CM505002]: Gateway:[Grandstream_GXW4104] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.0, Ch:4) 1.3.4.10] PBX contact: [sip:[email protected]:5060]
13:19:47.669 [CM503001]: Call(61): Incoming call from 913xxxxxxx@(Ln.10002@Grandstream_GXW4104) to <sip:[email protected]:5060>
13:19:47.669 [CM503012]: Inbound office hours rule (unnamed) for 10002 forwards to DN:800
13:19:28.520 [CM503003]: Call(60): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.xxx.x.150:5060
13:19:28.520 [CM503003]: Call(60): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.xxx.x.151:5060
13:19:28.411 [CM503008]: Call(60): Call is terminated
13:19:14.854 [CM505001]: Ext.102: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
13:19:14.854 [CM503002]: Call(60): Alerting sip:[email protected]:5060
13:19:14.854 [CM505001]: Ext.101: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
13:19:14.854 [CM503002]: Call(60): Alerting sip:[email protected]:5060
13:19:14.776 [CM503025]: Call(60): Calling RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104@[Dev:sip:[email protected]:5060]
13:19:14.776 [CM503025]: Call(60): Calling RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104@[Dev:sip:[email protected]:5060]
13:19:14.729 [CM503004]: Call(60): Route 1: RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060]
13:19:14.729 [CM503010]: Making route(s) to <sip:[email protected]:5060>
13:19:14.729 [CM505002]: Gateway:[Grandstream_GXW4104] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.0, Ch:3) 1.3.4.10] PBX contact: [sip:[email protected]:5060]
13:19:14.714 [CM503001]: Call(60): Incoming call from 913xxxxxxx@(Ln.10002@Grandstream_GXW4104) to <sip:[email protected]:5060>
13:19:14.714 [CM503012]: Inbound office hours rule (unnamed) for 10002 forwards to DN:800
Thank you so much all!!
Nick