- Joined
- Jan 6, 2011
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Greetings,
I had a client contact in advising a phone wasn't ringing when in the queue. After provisioning a softphone on my end I noticed there was a 6 hour call that was stuck on the extension. I attempt to drop the call but nothing happens, went into the management console-> active calls and tried to click the X next to the call but nothing happens. I confirmed with the user that none of the phones were conducting any calls at this time. Beyond restarting the server (which cannot be done during production times) does anyone have a quick solution to try to get this call cleared from the extension? Also I thought about deleting the extension entirely but its tied to many DID's and group as its the operator extension for the PBX as well.
Thanks in advance!
I had a client contact in advising a phone wasn't ringing when in the queue. After provisioning a softphone on my end I noticed there was a 6 hour call that was stuck on the extension. I attempt to drop the call but nothing happens, went into the management console-> active calls and tried to click the X next to the call but nothing happens. I confirmed with the user that none of the phones were conducting any calls at this time. Beyond restarting the server (which cannot be done during production times) does anyone have a quick solution to try to get this call cleared from the extension? Also I thought about deleting the extension entirely but its tied to many DID's and group as its the operator extension for the PBX as well.
Thanks in advance!