Stun problem

Discussion in '3CX Phone System - General' started by jamie2000ukuk, May 20, 2011.

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  1. jamie2000ukuk

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    Hi have unbloacked all the ports I need to but cant get a phone from our office to connect external. I can connect from the external phone into the system but no the other way around I have tried 3cx stun but it seems to make thing worse humm.... I have 9000-9049 open and 5060

    Here my logs any help
    22:34:46.275 [CM503025]: Call(8): Calling Ext:Ext.210@[Dev:sip:210@82.31.218.122:5062]
    22:34:46.272 [MS101003] C:8.2: Possible firewall problem. Address mapping failed on STUN server 77.72.169.164:3478 for local address "81.139.168.214:9016"
    22:34:46.272 [MS201000] Use STUN server 'stun.voipbuster.com:3478'
    22:34:46.270 [MS101005] STUN request failed for ports 9016,9017 on STUN server 'stun3.3cx.com:3478'
    22:34:46.220 [MS201000] Use STUN server 'stun3.3cx.com:3478'
    22:34:46.198 [MS101005] STUN request failed for ports 9016,9017 on STUN server 'stun2.3cx.com:3478'
    22:34:46.061 [MS201000] Use STUN server 'stun2.3cx.com:3478'
    22:34:46.061 [MS101005] STUN request failed for ports 9016,9017 on STUN server 'stun.voipbuster.com:3478'
    22:34:45.948 [CM503004]: Call(8): Route 1: Ext:Ext.210@[Dev:sip:210@82.31.218.122:5062]
    22:34:45.945 [CM503010]: Making route(s) to <sip:210@192.168.0.11:5060>
    22:34:45.943 [CM505003]: Provider:[VOIP] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:01163680985@81.139.168.214:5060]
    22:34:45.937 [CM503001]: Call(8): Incoming call from 07903863625@(Ln.10000@VOIP) to <sip:210@192.168.0.11:5060>
    22:34:45.920 [MS101003] C:8.1: Possible firewall problem. Address mapping failed on STUN server 77.72.169.164:3478 for local address "81.139.168.214:9014"
    22:34:45.920 [MS201000] Use STUN server 'stun.voipbuster.com:3478'
    22:34:45.918 [MS101005] STUN request failed for ports 9014,9015 on STUN server 'stun3.3cx.com:3478'
    22:34:45.868 [MS201000] Use STUN server 'stun3.3cx.com:3478'
    22:34:45.856 [MS101005] STUN request failed for ports 9014,9015 on STUN server 'stun2.3cx.com:3478'
    22:34:45.718 [MS201000] Use STUN server 'stun2.3cx.com:3478'
    22:34:45.705 [MS101005] STUN request failed for ports 9014,9015 on STUN server 'stun.voipbuster.com:3478'
    22:34:45.622 [CM503012]: Inbound out-of-office hours rule (01455330996) for 10000 forwards to DN:210

    Any help would be good :))
     
  2. willow

    willow Member

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    it appears that you may not have the ports open correctly. Does your router have a log option for packets that it is dropping?
     
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  3. leejor

    leejor Well-Known Member

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    Try putting the PC running 3CX on DMZ, see if it works, then go back and "revisit" the port forwarding (and other) options.

    I haven't seen other ports mentioned before in the server, log when doing a STUN test, it all happens over one port. The 3CX firewall test does check all ports.
     
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