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stun server problem - calls failing

Discussion in '3CX Phone System - General' started by giorgiobusoni, Sep 22, 2011.

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  1. giorgiobusoni

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    Here is the log:

    what should I do? add different stun server? enable keep alive? using 3cx v10 sp3
     
  2. leejor

    leejor Well-Known Member

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    Do you even need STUN on 3CX, maybe not. Do you use a VoIP provider or just a gateway? Do you have remote extensions?

    Run the 3CX firewall checker, see what results you get. Try to correct for any errors that show up. Might be a port forwarding issue, or router incompatibility.

    What is the actual problem that you think involves STUN? It looks like an extension is terminating the call.
     
  3. giorgiobusoni

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    20:09:03.560|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS101005] STUN request failed for ports 9000,9001 on STUN server 'stun.voip.vivavox.it:3478'<br>
    20:09:03.561|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS201000] Use STUN server 'stun.3cx.com:3478'<br>
    20:09:03.561|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS101003] C:60.1: Possible firewall problem. Address mapping failed on STUN server 96.9.132.83:3478 for local address ":9000"<br>

    I use voip provider
    Running the 3cx firewall checker it tells me that works but with translation...but I don't know way, i have configured in the windows 2008 routing and remote access to map statically those ports...
     
  4. leejor

    leejor Well-Known Member

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    What make/model router are you using?
     
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