support for welltech 2332s

Discussion in 'Ideas' started by 12417, Apr 11, 2018.

  1. 12417

    Joined:
    Jun 22, 2009
    Messages:
    3
    Likes Received:
    0
    The following request came from one of our larger clients.
    "As you know the Welltech 2424s gateway is no longer manufactured and was replaced by the 3232s which is a working solution for all the analog phones in our RSCs. The only issue, actually issues, I have right now is that the 3232s is not supported by 3CX. When adding the 3232s to 3CX you first need to add a .xml file to the ProgramData\3CX\Instance1\Data\Http\Templates\fxs directory otherwise it won’t show up in the dropdown list. The second issue, when 3CX pushes out a new update it will remove the .xml file from the above directory which means if we try to access this gateway in 3CX you can’t until you add the .xml file back. Not a huge issue, but an inconvenience to have to keep adding it back to each site every few weeks. Eventually 15 or 16 sites. Below, 3CX said sorry, this is an unsupported device, can’t help you, see your reseller. Seems strange that they don’t support it if the 3232s is what replaces the 2424s"