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Switch night/day/lunch/etc. mode using keys on phone

Discussion in '3CX Phone System - General' started by LeanMartijn, Sep 13, 2017.

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  1. LeanMartijn

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    We want to be able to manually switch between a couple of states for our inbound phone calls.
    In a doctors practice the receptionist needs to be able to manually change the destination of a DID inbound rule.

    There are multiple Digital receptionists configured at the moment.
    Day: Voice prompt (welcome...) -> ring group
    Lunch: Voice prompt (We have lunch till...) -> End call
    Doctor1: (we are closed, for emergency press 1) -> Forward cellphone doctor1
    Doctor2: (we are closed, for emergency press 1) -> Forward cellphone doctor2
    Custom: Custom prompt -> End

    Is there any way to change these manually by pressing a configurable button on a phone (BLF or something)?
    If not, is there any other way to achieve this?

    PS It cannot be done automatically on a time schedule, it needs to be switched manually.
    Thanks in advance!
     
  2. AndreasPo_3CX

    AndreasPo_3CX Support Team
    Staff Member 3CX Support

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    Hi @LeanMartijn ,

    are you using 1 DID number or multiple? In order to reach Doctor1 or Dorctor2, the caller calls a separate number for each doctor or the main number and go through a Digital Receptionist?
     
  3. LeanMartijn

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    These different must be reached under one incoming DID.
    Depending on the active state the incoming caller (main number) would be forwarded to the cellphone of doctor1, doctor2 via a Digital Receptionist's destination.
     
  4. AndreasPo_3CX

    AndreasPo_3CX Support Team
    Staff Member 3CX Support

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    What you can do in this case is use a dummy extension that forwards calls to different Digital Receptionists depending on its state (Available, Away,DND etc.).
    1. Create a new dummy extension and give access to it to the receptionist.
    2. Point the Inbound Rule/Rules to that extension directly.
    3. Create the appropriate Digital Receptionists and configure them
    4. Go to the dummy extensions forwarding rules and forward to the appropriate Digital Receptionist in each state. Should look something like this:
    upload_2017-9-13_15-39-9.png


    So you should end up with something like this:
    -When Available: Call goes to a Digital Receptionist that has no options but plays the "welcome" prompt and then forwards the call to a ring group after input timeout.
    -When Away:Call goes to a Digital Receptionist that has no options but plays the "We have lunch till..." prompt and then ends the call after input timeout.
    -When DND: Call goes to a Digital Receptionist that has option 1 set to call external number (Doctor1 mobile) and option 2 other external number (Doctor2 Mobile) and the prompt saying something like "We are closed at the moment, if this is an emergency..."

    Hope this helps.
     
  5. ConnectworksNL

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    Hello Andreas,

    This would be an option but why not make an administrator/receptionist function that they can change this in the client or webclient.

    We only use 3CX in the cloud and we have a Pay per Extension agreement for this, so this will cost us lots of extra's

    I think this will fix alot if you make it availible for some extensions, also a different route or lunch times etc.
     
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