Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Switch recording on and off during a call

Discussion in '3CX Phone System - General' started by 3CXfoxhallsolutions, Oct 8, 2012.

Thread Status:
Not open for further replies.
  1. 3CXfoxhallsolutions

    3CXfoxhallsolutions New Member

    Joined:
    Sep 8, 2012
    Messages:
    211
    Likes Received:
    0
    My UK call center customers need a way of recording phone calls, but need to also be PCI compliant in regard to the recording and holding of customer credit card details. Their Agent's need to be able to turn the recording off during the part of the call where the customer is reciting their credit card details - then re-engage recording after that.

    Currently, the 3CX MyPhone application can control recording, but after you turn recording on with MyPhone, it will not stop until the call is finished i.e. the MyPhone recording feature does not toggle on and off.

    I've also tried to implement the Yealink recording feature - but that is not compatible with 3CX ...

    Has anybody found a way of doing this???
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. paul1

    Joined:
    Jan 14, 2010
    Messages:
    80
    Likes Received:
    0
    I have not had any problems recording with the Yealink T28P or the T38G. I have used both the DDS keys and Line keys for the record function with 3CX. It can toggle on and off during a call. Each toggle produces a separate recording file.

    Here is an example from a provisioning template for the Yealink T38G that makes the 6th line key a "Record" button. The light flashes while recording and is dark otherwise.

    memory16.Line =
    memory16.type =
    memory16.Value =
    memory16.Label = Record
    memory16.DKtype = 25
    memory16.PickupValue =

    What model of Yealink are you working with?

    Paul
     
  3. 3CXfoxhallsolutions

    3CXfoxhallsolutions New Member

    Joined:
    Sep 8, 2012
    Messages:
    211
    Likes Received:
    0
    Thanks Paul
    Maybe I just need to have more of a play with this facility ... I'm using t22P and T26P phones.
    Thanks for the feedback - as - at least now I know it is possible ...

    Just one thing - do you need to enable the recording feature for that extension in 3CX - or does this command override so you just leave recording de-selected in 3CX extension management???

    best regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. paul1

    Joined:
    Jan 14, 2010
    Messages:
    80
    Likes Received:
    0
    No need to enable the recording for the extension in the management console. The button on the phone is all you need to trigger recording as desired.
     
  5. 3CXfoxhallsolutions

    3CXfoxhallsolutions New Member

    Joined:
    Sep 8, 2012
    Messages:
    211
    Likes Received:
    0
    Thanks Paul - that's where I was going wrong, as I thought that you'd have to enable recording at the 3CX extension first.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.