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- Sep 8, 2012
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My UK call center customers need a way of recording phone calls, but need to also be PCI compliant in regard to the recording and holding of customer credit card details. Their Agent's need to be able to turn the recording off during the part of the call where the customer is reciting their credit card details - then re-engage recording after that.
Currently, the 3CX MyPhone application can control recording, but after you turn recording on with MyPhone, it will not stop until the call is finished i.e. the MyPhone recording feature does not toggle on and off.
I've also tried to implement the Yealink recording feature - but that is not compatible with 3CX ...
Has anybody found a way of doing this???
Currently, the 3CX MyPhone application can control recording, but after you turn recording on with MyPhone, it will not stop until the call is finished i.e. the MyPhone recording feature does not toggle on and off.
I've also tried to implement the Yealink recording feature - but that is not compatible with 3CX ...
Has anybody found a way of doing this???