Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Switchboard Button in v14.2 moved

Discussion in 'Ideas' started by aconitas, Dec 15, 2015.

  1. aconitas

    Jul 9, 2010
    Likes Received:
    With v14.2 of Softphone for Windows the button to open the Switchboard was moved from the top bar of softphone.
    This has a major side effect to the usability.

    Before that change it was possible to open the switchboard if the phone is ringing already. Now an incoming call will block the switchboard button because of the changed position.

    Example: Call is ringing and I want to move this call to a free collegue without picking up the call.
    If Switchboard is not running already I do not have any chance to open it, as long as the call is ringing.

    It would be great to rethink this and maybe solve it with one of these possible solutions:
    - switchboard back to old position
    - display switchboard button in incoming call screen
    - display "open swichboard" as right click option in systray Icon
    - allow to open the switchboard with commandline (would bring the possibilty to create a shortcut and would even help in scenarios where a wallboard should start automatically)

  2. aberry

    aberry New Member

    Jan 13, 2015
    Likes Received:
    I agree, I don't understand this change. Please revert to the operational ability of the previous version.