Switched from IP to domain, now I'm rejected

Discussion in '3CX Phone System - General' started by joshuao3, Feb 19, 2016.

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  1. joshuao3

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    When I set up my phones, I've been using an IP address for the SIP server. It's been working great. I recently set up a DNS A-record pointing to the same IP, and then updated my clients to use this domain name instead of the IP address. Now, I can receive calls, but when I try to make calls I see this in the logs:

    "Incoming call rejected, caller is unknown"

    The FROM line looks like this:

    From: "WAE Technologies, Inc."<sip:200@mydomain.com>

    When it was working, the FROM line looked like this:

    From: "WAE Technologies, Inc."<sip:200@ip.address.of.sip.server>

    Is there any way to make 3cx accept connections from phones even if the domain of the registration isn't the public IP address?

    Josh
     
  2. leejor

    leejor Well-Known Member

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  3. craigreilly

    craigreilly Well-Known Member

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    does the mydomain.com (server.mydomain.com) resolve internally?
     
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