Switched off mobile as part of ring group

Discussion in '3CX Phone System - General' started by dsemkiw, Feb 13, 2014.

Thread Status:
Not open for further replies.
  1. dsemkiw

    Joined:
    Dec 22, 2009
    Messages:
    12
    Likes Received:
    0
    Hi,
    Having an issue with a switched off mobile as part of a ring group.

    The mobile is being dialled using a sip trunk. When the mobile is switched off, the call is eventually answered by the sip provider with a default message and consequently calls do not reach the designated 3CX mail box.

    As a temporary resolution I have reduced the ring group ring time and with a ring time of less that a certain value calls are routed to the 3CX mail box before the sip provider answers.

    Looking at the attached log, the provider immediately gives a "Device Not Identified: User Agent not matched"

    Is there a way that 3CX can interpret this to not persist further with this extension as part of the group?
    Thanks in advance.
     

    Attached Files:

  2. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,970
    Likes Received:
    183
    wow - would love to see something on this... :shock:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.