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Switched off mobile as part of ring group

Discussion in '3CX Phone System - General' started by dsemkiw, Feb 13, 2014.

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  1. dsemkiw

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    Hi,
    Having an issue with a switched off mobile as part of a ring group.

    The mobile is being dialled using a sip trunk. When the mobile is switched off, the call is eventually answered by the sip provider with a default message and consequently calls do not reach the designated 3CX mail box.

    As a temporary resolution I have reduced the ring group ring time and with a ring time of less that a certain value calls are routed to the 3CX mail box before the sip provider answers.

    Looking at the attached log, the provider immediately gives a "Device Not Identified: User Agent not matched"

    Is there a way that 3CX can interpret this to not persist further with this extension as part of the group?
    Thanks in advance.
     

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  2. craigreilly

    craigreilly Well-Known Member

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    wow - would love to see something on this... :shock:
     
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