System Log File times incorrect

Discussion in '3CX Phone System - General' started by richs, Apr 8, 2017.

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  1. richs

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    I am running an old version of 3CX (10.0.22686.2297) in a large residence. All has been working fine for many years now. I installed a new router and decided, rather than require 3CX alone to deal with hacking, I'd set up the firewall to drop all packets except from my VOIP provider. In the course of doing this, I discovered that the times noted in the Server Activity and Server Event logs are off by 12 hours. That is, they show am for pm.
    I have searched everywhere for a system time setting for 3CX and can find nothing. The Polycom phones I use are individually set to the local time, as is the host computer for the 3CX system, and all read correctly. The setting under Phone Provisioning shows the correct time zone (which is Hawaii).
    Any ideas?
     
  2. pact

    pact New Member

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    Hi,

    In the V10 Windows Management Console, under

    Settings -> Advanced -> Custom Parameters

    If you put in the Filter

    time

    Do all the Time Zone's look correct?
     
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  3. richs

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    Well, I'm not sure; I've pasted the result below. The results I'd question are 1) in the "Difference from UTC in seconds - Used for Polycom phones" where the result is "GMT-10:00 (US Hawaiian Time)". I would have thought the answer would have been "0" for seconds and 2) "Difference from UTC in minutes" where the result I would have thought should have been 600 (UTC-10 hours) for minutes.

    TIME_NTP_SERVER
    NTP server
    time.nist.gov
    TIME_TIMEZONE_AASTRA
    Timezone in Aastra-compatible format
    US-Hawaii HST
    TIME_TIMEZONE_GRANDSTREAM
    Timezone in Grandstream-compatible format
    GMT-10:00 (US Hawaiian Time)
    TIME_TIMEZONE_LINKSYS
    Timezone in Linksys-compatible format
    GMT-10:00 (US Hawaiian Time)
    TIME_TIMEZONE_SNOM
    Timezone in Snom-compatible format
    -10 United States - Hawaii-Aleutian
    TIME_UTC_OFFSET_MINUTES
    Difference from UTC in minutes
    60
    TIME_UTC_OFFSET_SECONDS
    Difference from UTC in seconds- Used for Polycom phones
    GMT-10:00 (US Hawaiian Time)
    TIME_DST_START_MONTH
    Month when DST settings start
    3
    TIME_DST_START_DAY
    Day when DST settings start
    28
    TIME_DST_START_HOUR
    Hour when DST settings start
    2
    TIME_DST_END_MONTH
    Month when DST settings end
    10
    TIME_DST_END_DAY
    Day when DST settings end
    25
    TIME_DST_END_HOUR
    Hour when DST settings end
    3
    TIME_DST_SAVING_MINUTES
    Number of minutes to add while DST is active
    60
    TIME_TIMEZONE_YEALINK
    Set timezone for Yealink - Available options are -13 to 12 Default -5 US Eastern Standard Time
    GMT-10:00 United States-Hawaii-Aleutian
    TIME_TIMEZONE_GRANDSTREAMEXEC
    Timezone in Grandstream-compatible format for new Grandstream Executive phone models
    GMT-10:00 (US Hawaiian Time)
     
  4. richs

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    As a trial, I changed the setting for "Difference from UTC in seconds - Used for Polycom phones" to -600 and the setting "Difference from UTC in minutes" to 0. Then I restarted all services. The log times now seem to be corrrect.

    Thanks for the tip!
     
  5. pact

    pact New Member

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    Ah fantastic :)

    Strange issue indeed.
     
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