System Option: Prevent transfer out of voicemail

Discussion in 'Ideas' started by giwm, Apr 28, 2017.

System Option: Prevent transfer out of voicemail 5 5 9votes
5/5, 9 votes

  1. giwm

    giwm New Member

    Joined:
    Sep 27, 2016
    Messages:
    230
    Likes Received:
    39
    With multiple buildings, we're having an issue (with our alarm company first, actually) where they enter the voicemail and the default greeting says to press 'star' to connect to the operator. The caller hits * and gets transferred to one of our office spaces that usually has nothing to do with who they originally called. I can change the extension this goes to (system wide) but I can't turn it off altogether.

    I have no reason to ever let people who get to a voicemail box transfer out. For now I'll edit the default greeting, but I'd rather disable it or have more flexible options on an extension group basis.
     
    MacPad and StevenH like this.
  2. JasonNadeau

    JasonNadeau Member

    Joined:
    Oct 14, 2015
    Messages:
    262
    Likes Received:
    46
    Yup, this is a massive pain ... :(
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    MacPad and StevenH like this.
  3. 3CXDude

    Joined:
    Oct 1, 2015
    Messages:
    97
    Likes Received:
    24
    Having the option to define operator/personal attendant per mailbox would be nice.
     
    JayNZ, StevenH, neville and 1 other person like this.