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System Prompts Issue

Discussion in '3CX Phone System - General' started by geoffbuzz, Feb 13, 2009.

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  1. geoffbuzz

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    Hi,

    when I change the system from using Standard English prompts set to UK English prompts set I cannot hear any prompts. If I change it back to the Standard English prompts I hear prompts ok. Anyone got an idea how to cure this?

    Thanks

    Best Regards

    Geoff
     
  2. geoffbuzz

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    Hi,

    thanks for your reply. When I click play in the console it ask's me to download the file.

    Best Regards

    Geoff
     
  3. William400

    William400 Well-Known Member

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    Hi

    From the 3CX server, browse to the 3CX folder\Data\IVR\Prompts . You will find various MP3 and WAV files in this folder and subfolders. Double click these files and ensure they open and play without issues.

    Please advise the outcome.
     
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  4. geoffbuzz

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    Hi,

    when I double click a file, on the server, it opens Windows Media Player to play it. I get an error message saying that it cannot play the file as I don't have a sound device installed but it does open the file in Windows Media player.

    Thanks

    Best Regards

    Geoff
     
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