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Systemwide DISABLING of call record feature

Discussion in 'Ideas' started by CTC Technician, Feb 8, 2016.

  1. CTC Technician

    Joined:
    Nov 24, 2013
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    I have several clients who do not want stations to even be able to record a call. It would be convenient to have this restrict-able per station in the Rights section but more importantly for these clients to be simply disabled system wide under the Settings. These clients deal with a lot of legal entanglements and having the ability to record conversations brings the possibility of a subpoena for such 'evidence' to be provided. The last thing they need is to reply to a request for evidence in the negative only to find that someone has been saving recordings of phone conversations.
     
  2. csmith

    Joined:
    Feb 15, 2016
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    There are liability and privacy concerns if a user records a call without notifying the callers on the line. Disabling this feature would avoid any issues that could arise.