Hi, We are using 3CX phone system version 11 and are looking to integrate it with our CRM application (local client install, not web based), and we want our CRM to be able to dial out using the 3CX telephone system when clicking a "Call" button within itself. Our current CRM application already has TAPI functionality built in. Our supplier pointed us in the direction of this link: http://www.3cx.com/blog/myphone/crm-integration/ however since we only want to be able to dial out and not use any of the screen-pop features we don't want to have to write a plug-in if this can be avoided. I have since found this tech note: http://www.3cx.com/blog/releases/3cx-assistant-tapi/ which suggest what we need is possible, but I can find nothing on the "How to..." side of things. Can anyone assist?