TAPI-Driver and Inbound-calls

Discussion in '3CX Phone System - General' started by thodu, May 30, 2011.

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  1. thodu

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    I just update my V9 Phonesystem (Commercial-License) with the newer one. I see thee "old" Assistant is not supported by the new V10, so I install myPhone with Desktop-Components without any problems. All Clients can connect and work properly. The Phonesystem is patched with the last updates. I use one Workstation with Tapi-Driver as a Call-Monitor with additional Software. Incomming calls are detected and a popup show Information of the caller with additional Informations taken from telsearch-internetdirectorys. With the "old" assistant everything work fine, with the new tapidriver no incomming calls are detectet. Do the new Driver not support inbound-calls? I delete the tapi-driver an reinstall the MyPhone-Desktopcomponents, but the problem persist...

    Thanks for help.
    Thomas


    Sorry my bad englisch, is not my naturally language...
     
  2. nb

    nb Support Team
    Staff Member 3CX Support

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    Hi - dont worry for the english.

    What used to happen before in the old assistant? You have some 3rd party tool?

    Any logs you can post here?
     
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  3. matictec

    matictec New Member

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    Try the free tool TAPI MASTER on http://www.tapimaster.de/

    Here you can select the TAPI Provider (3CX TAPI Provider Service) and see if incoming calls becomes signaled by TAPI.
     
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