TAPI only works with soft phones?

Discussion in '3CX Phone System - General' started by MojoDK, Oct 11, 2010.

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  1. MojoDK

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    Hi,

    I tried out TAPI today and it worked fine ... seams like I need the Assistant installed and the Soft Phone? Weird that I need both.

    Well my question is - if I doen't install the soft phone, will TAPI work with my Snom M9 and other "real" VOIP phones?

    Thanks
    Mojo
     
  2. MichaelB

    MichaelB Member
    3CX Support

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    Hi,
    Yes Tapi will work even if you do not install the 3cxphone.
    For tapi to work you'll need to install CRM always.
    Thanks
     
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  3. MojoDK

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    Hi Michael,

    When you say CRM is that the same as Assistant?

    If I have Assistant + 3cxphone open, my TAPI test in .Net works fine, but if I close 3cxphone, I get an "TAPI outgoing call" event, but the call is never made ... it's not dialing.

    Thanks,
    Mojo
     
  4. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Well isn't it expected that if you close / turn off your VoIP Phone that you will not receive a call? :mrgreen:
    If you want to receive your Tapi calls on a Hardware phone, simply replace the VoIP Phone with a Hardware Phone.

    Go to your Assistant > File > Preferences > Dialing > Call Via PBX
    Then set up your assistant to have the same Extension number as one of your Hardware phones.
     
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  5. MojoDK

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    Thanks mate - that was the answer to my question. 8)

    Mojo
     
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