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TAPI & PATTON 4114

Discussion in '3CX Phone System - General' started by matfalci, Aug 21, 2008.

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  1. matfalci

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    Hi people!

    When i try to use TAPI features with patton 4114 i got this error:

    14:55:00.234 Call::Terminate [CM503008]: Call(23): Call is terminated
    14:55:00.156 Call::Terminate [CM503008]: Call(23): Call is terminated
    14:54:54.734 Call::RouteFailed [CM503015]: Call(23): Attempt to reach [sip:3282172431@127.0.0.1:5060] failed. Reason: Unsupported Media Type
    14:54:54.734 CallLeg::eek:nFailure [CM503003]: Call(23): Call to sip:3282172431@172.16.0.111:5066 has failed; Cause: 415 Unsupported Media Type; from IP:172.16.0.111:5066
    14:54:54.562 CallLeg::eek:nFailure [CM503003]: Call(23): Call to sip:3282172431@172.16.0.111:5064 has failed; Cause: 415 Unsupported Media Type; from IP:172.16.0.111:5064
    14:54:54.406 CallLeg::eek:nFailure [CM503003]: Call(23): Call to sip:3282172431@172.16.0.111:5062 has failed; Cause: 415 Unsupported Media Type; from IP:172.16.0.111:5062
    14:54:54.218 CallLeg::eek:nFailure [CM503003]: Call(23): Call to sip:3282172431@172.16.0.111:5060 has failed; Cause: 415 Unsupported Media Type; from IP:172.16.0.111:5060
    14:54:54.000 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(23): Calling: PSTNline:3282172431@(Ln.10001@Telecom Italia)@[Dev:sip:10001@172.16.0.111:5060, Dev:sip:10002@172.16.0.111:5062, Dev:sip:10003@172.16.0.111:5064, Dev:sip:10004@172.16.0.111:5066]
    14:54:53.984 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:3282172431@127.0.0.1:5060]
    14:54:47.125 CallCtrl::eek:nLegConnected [CM503007]: Call(23): Device joined: sip:47@172.16.0.147:5060
    14:54:47.093 CallCtrl::eek:nLegConnected [CM503007]: Call(23): Device joined: sip:MakeCall@127.0.0.1:40600;rinstance=402ea325497bad2c
    14:54:47.078 Extension::printEndpointInfo [CM505001]: Ext.47: Device info: Device Identified: [Man: Linksys;Mod: SPA-921;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.8] Transport: [sip:172.16.0.1:5060]
    14:54:47.078 CallCtrl::eek:nAnsweredCall [CM503002]: Call(23): Alerting sip:47@172.16.0.147:5060
    14:54:42.390 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(23): Calling: Ext:Ext.47@[Dev:sip:47@172.16.0.147:5060]
    14:54:42.390 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to "47"[sip:47@127.0.0.1:5060]
    14:54:42.390 Extension::printEndpointInfo [CM505001]: Ext.########: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] Transport: [sip:127.0.0.1:5060]
    14:54:42.312 CallCtrl::eek:nIncomingCall [CM503001]: Call(23): Incoming call from Ext.######## to "47"[sip:47@127.0.0.1:5060]

    From outlook i call a phone number, my desk phone rigns, i accept the call, the system try to transfer to outside number via PSTN but i have this error

    "Unsupported media type"

    and no transfer possible.

    The same procedure through VOIP providers work well.

    Any ideas?

    Thanks
    Matt
     
  2. alexmallia

    alexmallia New Member
    3CX Support

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    Hi Matt,

    this is a known issue with Patton 4114 firmware version 4.2 released after March or version 5.1.

    Please go to the firmware version 4.2 dated March and try with this firmware.

    If the issue persists with this firmware it is recommeded you do open a support ticket with support and submit all nessesary logs

    regards
     
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  3. matfalci

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    to update to 4.2 i also must change the config file because now i have the 5.1 and it's not possible because all line are in use....

    so there is no possibility to use TAPI with this device? i have also updated to latest firmware 5.2 but same problem


    :cry: :cry: :cry:
     
  4. matfalci

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    Hi,

    no snom here, we use spa921.

    I'm thinking to buy a licenced version for use this feature, but if this not work with my patton :cry: i think to stay with free version... :roll:
     
  5. matfalci

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    updated to 4.2 firmware and work fine.

    thanks
     
  6. matfalci

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    I hope somebody solve the problem... there is now a new firmware for patton 411x...
     
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